Heidi Burroughs
USPS
Plymouth,MA
25
years of professional experience
Dedicated mail carrier with a strong focus on customer service and safety awareness. Skilled in problem-solving and training, ensuring timely delivery and exceptional service.
Work History
Mail Carrier
9 Years 4 Months- Delivered mail and packages efficiently across designated routes.
- Maintained accurate records of deliveries and pickups for accountability.
- Adapted to changing weather conditions while ensuring timely service.
- Utilized handheld devices for tracking delivery status and customer signatures.
- Communicated effectively with customers regarding delivery inquiries and concerns.
- Followed safety protocols to ensure personal and public safety during operations.
- Assisted in training new employees on route navigation and delivery processes.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Department Supervisor
15 Years 8 Months- Supervised team to ensure optimal store operations and customer satisfaction.
- Implemented training programs to enhance staff skills and improve service quality.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed sales strategies that increased product visibility and customer engagement.
- Monitored performance metrics to identify areas for improvement within the department.
- Led initiatives to organize promotional events, driving increased foot traffic and sales volume.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
Education
- General Studies
Skills
Safety awareness
Parcel delivery
Weather tolerance
Vehicle loading
Package handling
Postal regulations
Route management
Scan parcels
Timeline
Mail Carrier
USPS
04.2017 - CurrentRead More
Department Supervisor
Toys"R"Us
08.2001 - 04.2017Read More
Cape Cod Community College
from General Studies
Read More