Heidi Campos
Knott's Berry Farm
Fullerton,CA
1
Language
9
years of professional experience
Sales Operations Leader experienced in enhancing team performance through effective coaching and strategic initiatives. Delivered results by fostering collaboration, driving operational efficiency, and ensuring superior guest service. Committed to continuous learning and adept at managing multiple projects while prioritizing tasks to meet deadlines.
Work History
Team Leader, Sales Operations
8 Years 7 Months- Led sales team, providing guidance and support to navigate challenges and improve performance.
- Trained and coached sales team on customer service and sales techniques, enhancing service delivery and sales effectiveness.
- Led daily sales operations, ensuring accurate ticketing, season pass, and guest transaction processing.
- Coordinated team schedules and workflow to maintain efficient coverage across sales locations.
- Trained associates on POS procedures, product knowledge, and guest service standards.
- Communicated daily priorities to staff and management, ensuring alignment with business objectives and operational execution.
- Guided junior team members through daily tasks to enhance their skills and confidence., fostering a positive work environment that encouraged professional growth.
- Monitored cash handling and reconciled register activity to support accurate financial reporting.
- Resolved guest issues and escalated complex concerns to protect service quality and sales continuity.
Education
High School Diploma
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team supervision
Employee management
Coaching and mentoring
Documentation
Project management
Facilitation of daily operations
Conflict resolution
Staff scheduling
Sales strategy
Communication skills
Organizational skills
Decision-making
Languages
Spanish
Full Professional
Timeline
Team Leader, Sales Operations
Knott's Berry Farm
04.2018 - CurrentRead More
Fullerton Union High School
High School Diploma
Read More