Heidi Carfora
WATERLOO,NY
Summary
Versatile and dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in sales management and negotiation, with a knack for fostering positive relationships and achieving significant business growth. Skilled in business marketing and verbal communication, consistently driving projects to success.
Overview
13
13
years of professional experience
Work History
Housekeeping Aide
Geneva General Hospital
10.2024 - Current
- Properly clean and sanitize patient rooms, offices, hallways, restrooms
- Follow specialized procedures for various contaminants and waste
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Shop Owner
Heidi's Hippie Hole
09.2017 - Current
- Coached, counseled and disciplined employees.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Established and maintained e-commerce website to promote and sell products.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Owner
Tidy Heidi's Housekeeping and Painting
09.2011 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated price and service with customers to decrease expenses and increase profit.
Business Manager
MultiState Construction
04.2021 - 02.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Coordinated employee and job site schedules to keep jobs properly staffed
Education
Associate of Science - Criminal Justice
Finger Lakes Community College
Canandaigua, NY05-2007
Skills
- Business marketing
- Sales management
- Product branding
- Small business operations
- Hiring and staffing
- Verbal and written communication
- Negotiation
- Social media control
Timeline
Housekeeping Aide
Geneva General Hospital
10.2024 - Current
Business Manager
MultiState Construction
04.2021 - 02.2022
Shop Owner
Heidi's Hippie Hole
09.2017 - Current
Owner
Tidy Heidi's Housekeeping and Painting
09.2011 - Current
Associate of Science - Criminal Justice
Finger Lakes Community College
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