Nichole Stadler
Fort Mill,SC
Summary
Results-oriented individual with a focus on quality control, customer service, and team collaboration seeking to leverage expertise in a dynamic role. Achievements include developing training materials for new hires, facilitating effective communication between departments, and executing corrective action plans to address operational challenges. Strong background in data analysis and report generation supports informed decision-making processes. Committed to continuous improvement and fostering a culture of excellence within the workplace.
I’m a Seasoned professional focused on driving organizational change with forward-thinking leadership. With a proven extensive track record of honest demonstrated results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inspector & Housekeeping Supervisor
Home 2 Suites
Rock Hill, South Carolina
07.2024 - 01.2025
- Assisted in training new housekeepers and team members on safety protocols and standards.
- Developed comprehensive checklists for use during inspections to ensure following handbook regulations and requirements.
- Ensured all rooms met industry-standard requirements before being released for occupancy.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
- Documented all inspection results accurately in accordance with established guidelines.
- Participated in internal audits to evaluate the effectiveness of current quality control measures.
- Verified inventory count accuracy by cross-referencing physical counts against computerized records and maintained organization/structure.
- Generated detailed reports outlining inspection and maintenance reports.
- Documented inspection findings, prepared comprehensive reports, and communicated results to housekeeping team, maintenance, and General Manager.
- Promoted to special projects and quality control management.
Associate Financial Service Professional
Lpl
Fort Mill, South Carolina
10.2023 - 11.2024
- Participated in team meetings designed to discuss customer issues or develop new strategies for providing superior service.
- Facilitated communication with financial advisors on how to use the technology and system for movement of money and funds.
- Maintained up-to-date knowledge of investment strategies, products, regulations, and industry trends.
- Attended training sessions on financial planning topics in order to stay abreast of developments in the field.
- Processed requests for transfers between accounts or withdrawals from investments as requested by advisors.
- Documented conversations, actions taken, and changes made in order to maintain accurate records with expediting tickets and correcting previous records.
- Attended daily meetings to assure max performance and correct knowledge base with fast paced and always changing technology.
- Executed trades, when necessary, in accordance with client /advisor objectives and served as front line team member for problem solving and resolution.
Tele-Sales Energy Specialist
Just Ener
Fort Mill, South Carolina
01.2023 - 10.2023
- Analyzed customer energy usage data with bill and identified opportunities for cost savings measures to apply new plans.
- Developed strategies to reduce energy costs.
- Reviewed utility bills for accuracy and identified errors or discrepancies in billing information.
- Researched market trends and customer needs.
- Oversaw accounts for changes in customer needs with respect to energy.
- Developed customer relationships and maintained superior customer service while closing deals and creating future opportunities with following up.
Bartender and Mixologist
Hickory Tavern
Charlotte, North Carolina
09.2021 - 04.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Bartender and Mixologist
Taco Molino
Fort Mill, South Carolina
03.2022 - 10.2022
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Operated the juicer safely and efficiently following standard operating procedures.
- Maintained accurate records of inventory levels and restocked supplies as needed.
- Provided customer service at the counter when needed, including taking payments and answering questions about menu items.
- Ensured that all health code regulations were followed while preparing juices and daily fresh beverages.
- Provided exceptional customer service while maintaining professionalism in a fast paced, high volume business experience.
- Promoted daily specials and created regulars with enthusiasm and personable interactions during shift.
S.O.E. Master Sales Agent Level 3
Red Ventures
Fort Mill, South Carolina
08.2017 - 06.2021
- Ensured compliance with all applicable laws related to selling products and services in the region.
- Negotiated contracts with clients based on their individual needs and budget requirements.
- Identified opportunities for process improvements in order to streamline operations.
- Developed strong relationships with customers through effective communication skills.
- Assisted other team members when needed during peak hours of business operations.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Maintained records of customer interactions and transactions for future reference.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Provided accurate information about products or services to customers.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
FOH Assistant Manager
Copper Premium Pub
Clover, South Carolina
10.2016 - 06.2017
- Maintained knowledge of menu offerings so that I could answer questions about ingredients or preparations methods confidently and train front of house staff accordingly.
- Responded promptly to requests from waiters and waitresses regarding assistance with food preparation or delivery of orders.
- Attended daily briefings with team members to discuss upcoming events, promotions and changes in policy or procedure.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed liquor, beer, and wine inventory as well as front of house errands and other essential duties.
General Manager, Assistant General Manager, Bar
The Pecu
Charlotte, North Carolina
02.2013 - 10.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed relationships with sponsors in order to secure donations or financial support for special events.
- Coordinated and managed all logistics for special events, including catering, decorations, entertainment, transportation, ambiance, and security.
Education
Associate of Arts - Social And Behavioral Science
Butte College
Oroville, CA12-2011
High School Diploma -
Hunterdon Central Regional High School
Flemington, NJ01-2008
Some College (No Degree) - Criminal Justice And Psychology
Raritan Valley Community College
Somerville, NJSkills
- Quality control
- Inspection procedures
- Safety protocols
- Process improvement
- Effective communication
- Customer service
- Training and development
- Inventory management
- Problem solving
- Data analysis
- Compliance standards
- Report generation
- Team collaboration
- Attention to detail
- Visual inspections
- Process improvements
- [Software] proficiency
- Performance evaluation
- Clean driving record
- Project coordination
- Team building
- Progress monitoring
- Safety awareness
- Continuous improvement
- Business marketing
- Inspection reporting
- Hospitality and accommodation
- Strategic planning
- Training and mentoring
- Cultural awareness
- Active listening
- Problem resolution
- Critical thinking
- Sales expertise
- Customer satisfaction proficiency
- Team synergy
- Coachable
- Goal Oriented Go Getter
References
References available upon request.
Volunteer Experience
- Girl on the run coach for elementary school
- Victory Sports Outreach Flag Football Coach/Assistant
- Victory Sports Summer Camp Leader
Certification
- DōTerra Essential Oils Certified Advocate
- Reflexology Certified
Timeline
Inspector & Housekeeping Supervisor
Home 2 Suites
07.2024 - 01.2025
Associate Financial Service Professional
Lpl
10.2023 - 11.2024
Tele-Sales Energy Specialist
Just Ener
01.2023 - 10.2023
Bartender and Mixologist
Taco Molino
03.2022 - 10.2022
Bartender and Mixologist
Hickory Tavern
09.2021 - 04.2023
S.O.E. Master Sales Agent Level 3
Red Ventures
08.2017 - 06.2021
FOH Assistant Manager
Copper Premium Pub
10.2016 - 06.2017
General Manager, Assistant General Manager, Bar
The Pecu
02.2013 - 10.2016
Associate of Arts - Social And Behavioral Science
Butte College
High School Diploma -
Hunterdon Central Regional High School
Some College (No Degree) - Criminal Justice And Psychology
Raritan Valley Community College