Heidi Clarke
11105 N 115th Street ,AZ
Summary
Dynamic Assistant Manager at Bath and Body Works with proven expertise in customer service and team leadership. Enhanced customer satisfaction by swiftly resolving complaints and improved cash handling accuracy, reducing discrepancies. Skilled in problem-solving and time management, fostering a positive work environment while ensuring operational excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bath and Body Works, Limited Brands
Scottsdale
05.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Deli Clerk
Albertsons
Scottsdale, AZ
01.2023 - 06.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Pharmacy Technician - Pharmacy
Pima Medical Institute
Mesa, AZ05.1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
Timeline
Deli Clerk
Albertsons
01.2023 - 06.2024
Assistant Manager
Bath and Body Works, Limited Brands
05.2016 - Current
Pharmacy Technician - Pharmacy
Pima Medical Institute