Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Courtenay-Davis

Loveland,CO

Summary

Dedicated Executive Assistant with ten years experience providing exceptional customer service and management support. Maintains professional demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Chief Executive Officer

BHC Assesments & Consulting
02.2014 - 09.2023
  • Streamlined communication by managing correspondence between the CEO and leadership.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Event planning and coordination of company-wide functions, celebrations, or gatherings.

Owner/Operator

Mango+ele
09.2021 - 02.2023
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented social media marketing strategies to increase brand awareness and attract new customers resulting in an average of 9% increase in followers and engagement each month.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Client Service Manager

Regent Art & Design
01.2008 - 01.2014
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
  • Developed strong relationships with key clients and interior designers, leading to increased retention rates and long-term partnerships.

Education

High School Diploma -

Lowveld High School
Nelspruit, Mpumalanga, South Africa

Skills

  • Microsoft Office
  • Familiarity with Adobe Illustrator
  • Administrative Support
  • Excellent Oral and Written Communication Skills
  • Punctual and Deadline Driven
  • Strong Sense of Integrity
  • Motivated, Ambitious and Enthusiastic Self-Starter
  • Flexible and Adaptable
  • Big Picture Oriented

Certification

  • Certified Virtual Assistant, ExpertRating - 2023

Timeline

Owner/Operator

Mango+ele
09.2021 - 02.2023

Executive Assistant to the Chief Executive Officer

BHC Assesments & Consulting
02.2014 - 09.2023

Client Service Manager

Regent Art & Design
01.2008 - 01.2014

High School Diploma -

Lowveld High School

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Heidi Courtenay-Davis