Heidi Croll
Portland,OR
Summary
Organized professional who is detail oriented, poised, and collaborative. Calm under pressure and thrive in fast-paced and ambiguous environments.
Interpersonal skills result in secure and positive experiences for clients, patients, and partners. Qualities exemplify include composure, empathy and a confident humility.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Walter E. Nelson
01.2022 - Current
- Manage team of up to 9 customer service representations and reception
- Partners with sales force about pricing, back orders, and customer complaints.
- Oversees order entry, problem solving, and invoicing activities.
- Supervise responsibilities in accordance with company’s policies and applicable laws.
- Hires, trains, and provides ongoing development of immediate staff.
- Performs additional duties as assigned by VP of Operations.
Project Engineer
Hamer Electric
05.2020 - 01.2022
- Partner with engineering teams throughout entire project life cycle.
- Manage project phases: billing, invoicing, permit securing, inspections.
- Supervise project progress via budget and cost monitoring
- Collaborate and problem solve with field engineers and designers
- Create submittals for general contractors
- Visit job sites to ensure client satisfaction and job progress
Office Manager
Longview Oral & Maxillofacial Surgery
09.2014 - 01.2020
- Financial duties involved payroll, accounts payables and receivables, monthly tax and financial reporting.
- HR responsibilities included interviewing, hiring, terminating, and personnel development.
- Built culture, scheduled staff, managed multiple offices and led teams of 12+ employees.
Surgical Assistant
Longview Oral & Maxillofacial Surgery
10.2004 - 08.2014
- Administered IVs and medications.
- Monitored patience records and information through data systems.
- Managed patient vitals throughout entire surgery.
Skills
- ADP
- Microsoft Office (Word, Excel, PowerPoint)
- Public tax reporting
- DNS (Dental Management Software)
Timeline
Customer Service Manager
Walter E. Nelson
01.2022 - Current
Project Engineer
Hamer Electric
05.2020 - 01.2022
Office Manager
Longview Oral & Maxillofacial Surgery
09.2014 - 01.2020
Surgical Assistant
Longview Oral & Maxillofacial Surgery
10.2004 - 08.2014
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