Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Languages
Timeline
Generic

HEIDI CRUZ-RAMIREZ

Kalamazoo

Summary

Dynamic and results-driven professional with experience at JCPenney, excelling in customer service and retail sales techniques. Has the ability to enhance customer experiences and effectively manage social media for the DECA Club. Strong team collaborator with great time management skills.

Overview

1
1
year of professional experience

Work History

Cashier

JCPenney
Crossroads Mall
10.2025 - 08.2026
  • My retail job gave us opportunities for customer service and openness while talking to customers and walking around making sure they were enjoying their shopping experience.
  • Trained in beauty department, returns desk, and customer service roles to enhance customer interactions.

DECA Club Secretary

Loy Norrix High School
07.2025 - 05.2026
  • Managed social media platform, including videos, calendars, and announcements.
  • Managed Club and prepared members for club events.

Education

High School Diploma -

Loy Norrix High School
Kalamazoo, MI
05-2026

Skills

  • Cash handling
  • Customer service
  • Retail sales techniques
  • Time management
  • Team collaboration
  • Social media management
  • Event planning

Leadership Experience

I have had leadership experience while showing all the new hires at JCP how to keep proper work ethic going while on the job and for the club, how to express their questions and concerns they may have and being a role model for the events needed to be performed for competition.

Communication Skills

As a secretary there is a lot of correlating and communication lines and tactics needed to keep everyone on the same page and a level of projection within the club members to feel heard and understood. While working in retail your expressions and word choices matter to the customers in order for them to feel like their experience was enjoyable and have them want to come back.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier

JCPenney
10.2025 - 08.2026

DECA Club Secretary

Loy Norrix High School
07.2025 - 05.2026

High School Diploma -

Loy Norrix High School
HEIDI CRUZ-RAMIREZ