Heidi CUMMINGS
Tampa,FL
Summary
Experienced crew trainer skilled in distributing tasks, monitoring performance, and motivating staff. Committed to contributing to company goals and growth. Knowledgeable about merchandising strategies for floor replenishment. Dedicated to business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Trainer
Mcdonalds, PDI FOODS
Wesley Chapel, FL
03.2024 - Current
- Assisted management in developing strategies to improve customer service standards.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Provided constructive feedback and one-on-one coaching to employees.
- Led by example, upholding company policies and exemplifying desired behaviors.
Backroom Associate
HomeGoods
Lutz, FL
08.2023 - 03.2024
- Assisted in unloading and stocking merchandise from delivery trucks.
- Organized backroom according to store policies and procedures.
- Maintained a clean, neat and organized stockroom environment.
- Ensured all safety regulations were followed while performing duties.
- Provided customer service support when needed on the sales floor.
- Restocked shelves with new merchandise as needed.
Family Programming Attendant
YMCA Daycare
Riverview, FL
04.2023 - 08.2023
- Cleaned work areas and equipment at the end of each shift.
- Directed care for young kids ranging from newborns to ten-year-olds
- Developed daily curriculum engaging children in various activities
- Conducted regular inventory checks to ensure adequate supplies are available.
- Interacted positively with guests and coworkers to build professional relationships.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05-2024
Skills
- Training documentation
- POS Systems
- Training Materials Development
- Coaching and Mentoring
- Report Generation
- Training program coordination
- Shipment Processing
- Stock organization
- Warehouse Operations
- Loading and unloading
- Storeroom organization
- Product Labeling
- Heavy Lifting
- Hospitality and accommodation
Certification
CPR Certified
References
References available upon request.
Timeline
Crew Trainer
Mcdonalds, PDI FOODS
03.2024 - Current
Backroom Associate
HomeGoods
08.2023 - 03.2024
Family Programming Attendant
YMCA Daycare
04.2023 - 08.2023
CPR Certified
High School Diploma -
East Bay High School
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