Heidi Damron
Wakeman,OH
Summary
Results-driven Store Manager with a proven track record of enhancing customer satisfaction and optimizing operational efficiency at White Water Express. Expert in collaborative communication and complex problem-solving, consistently leading teams to develop skills and improve productivity. Notable achievements include significant operational advancements driven by meticulous attention to detail and a proactive mindset. Committed to fostering a positive work environment that drives success.
Overview
5
5
years of professional experience
Work History
Store Manager
White Water Express
Ottawa, OH
11.2023 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated individual and team business performance and identified opportunities for improvement.
Shift Leader
take 5 car wash
Findlay, OH
01.2023 - 11.2023
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Resolved customer complaints promptly to retain customer loyalty.
- Explained goals and expectations required of trainees.
Customer Service Representative
Buckeye Express Car Wash
Norwalk, OH
07.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts - Communication And Media Studies
Ohio Northern University
Ada, OH05-2025
Skills
- Collaborative communication
- Research and analysis
- Punctual and reliable
- Deadline driven
- Attention to detail
- Self-regulation
- Positive attitude
- Complex Problem-solving
Timeline
Store Manager
White Water Express
11.2023 - Current
Shift Leader
take 5 car wash
01.2023 - 11.2023
Customer Service Representative
Buckeye Express Car Wash
07.2020 - 04.2021
Bachelor of Arts - Communication And Media Studies
Ohio Northern University
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