Heidi Dean
Austin,TX
Summary
Certified Medical Esthetician with advanced training in laser hair removal, chemical peels, microneedling, hydrafacials, skin resurfacing, waxing, and skin care. Experienced in providing exceptional client experiences in both day and medical spa settings. Utilizes a friendly and reliable nature to create a welcoming environment for clients. Possesses a deep understanding of skin health, allowing for accurate diagnostics and meticulous recordkeeping. Skilled in designing personalized regimens for patient care to ensure optimal results. Detail-oriented team player with strong organizational skills, excelling at managing multiple projects simultaneously with high accuracy. Committed to hard work and passionate about delivering top-notch service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Diptyque
12.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Family Service Counselor
Cook Walden Forest Oaks
10.2022 - 03.2023
- Assisted with advanced arrangements for individuals and couples.
- Supported families on day of interment to resolve any problems and answer questions.
- Helped clients select caskets, markers and memorial options.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Helped families select funeral and burial details from range of available options.
- Assisted clients with pre-arranging funeral services.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Hostess
Cedar Memorial Funeral Home
01.2020 - 11.2021
- Assist family in grieving process.
- Assist family in any needs during visitation.
- Provide comforting face to guests.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Provided administrative support to funeral home staff.
- Answered customer questions about hours, seating, and menu information.
Serenity Studio by Heidi
Self-employed
01.2018 - 01.2020
- Performs aesthetic procedures on clients, including but not limited to microblading, eyelash extensions, facial, waxing, make up applications.
- Developed a business and marketing plan to open new solo propriety.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Developed individualized, therapeutic skin care programs.
- Recommended retail products for at-home use.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
Prestige Make up Artist
Ulta Beauty Inc.
01.2017 - 01.2018
- Work with professional make up brands and attend new updates on trending make up.
- Make up applications and education to community.
- Worked as a cash registrar.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Clinic Instructor
Kirkwood Community College
01.2017 - 12.2017
- Teach nursing students beginning nursing activities i.e., catheter care, injections, accuchecks, and pill pass, etc.
- Supervise students in first clinical setting.
- Ongoing teaching in activities the students learned in lab.
- Grade and correct charting, paperwork, and metrology quizzes each week.
Digestive Health RN
Mercy Medical Center
01.2016 - 01.2017
- Admit and Recover patients in the endoscopy unit.
- Work directly with gastroenterologist and surgeons in the procedure room.
- Obtain polyp and biopsy specimens.
- Discharge teaching for patients following procedures.
- Provided direct patient care, stabilized patients and determined next course of action.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Group Fitness Gym Owner
Kosama
01.2011 - 01.2017
- Be the “face” of a new and upcoming gym franchise.
- Sell and trademark the Kosama name.
- Supervise management and trainers/coaches.
- Interface with current clients and market to incoming gym clients Teach clients proper exercise techniques and nutrition to reach personal goals.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Trained and motivated employees to perform daily business functions.
- Optimized team hiring, training and performance.
Education
Allergen Injectable Training Cedar Rapids
Cedar Rapids, IA2017
BSN - Nursing
Mount Mercy College
Cedar Rapids, IA2008
Nursing prerequisite classes -
Kirkwood Community College
Cedar Rapids, IA2003
Cosmetology - Cosmetology And Esthetics
Capri Community College
Cedar Rapids, IA1993
Skills
- Reliable and Trustworthy
- Time Management and Prioritization
- Customer-Oriented
- Attention to Detail
- Warm and Welcoming
- Self-Motivated
- Team Player
- Flexible and Adaptable
- Skincare product knowledge
- Customized skincare plans
- Texas and Iowa licensed esthetician
- Consultations
- Diagnosing
- Facial Treatment Knowledge
Certification
- Professional Laser Hair Removal - June 2024
- Microneedling - June 2024
- Chemical Peels- July 2024
- Hydrafacials- July 2024
- Skin Resurfacing- July 2024
Timeline
Retail Sales Associate
Diptyque
12.2023 - 03.2024
Family Service Counselor
Cook Walden Forest Oaks
10.2022 - 03.2023
Hostess
Cedar Memorial Funeral Home
01.2020 - 11.2021
Serenity Studio by Heidi
Self-employed
01.2018 - 01.2020
Prestige Make up Artist
Ulta Beauty Inc.
01.2017 - 01.2018
Clinic Instructor
Kirkwood Community College
01.2017 - 12.2017
Digestive Health RN
Mercy Medical Center
01.2016 - 01.2017
Group Fitness Gym Owner
Kosama
01.2011 - 01.2017
Allergen Injectable Training Cedar Rapids
BSN - Nursing
Mount Mercy College
Nursing prerequisite classes -
Kirkwood Community College
Cosmetology - Cosmetology And Esthetics
Capri Community College
- Professional Laser Hair Removal - June 2024
- Microneedling - June 2024
- Chemical Peels- July 2024
- Hydrafacials- July 2024
- Skin Resurfacing- July 2024
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