Heidi Dempsey

Balancing cash fund every morning and evening

Completing opening/closing procedure checklists daily

Preparing reconciled bank deposits

Processing customers' sales and payments accurately

Contacting Synchrony Bank for Finance Increases and Approvals

Verifying personal checks with Banks

Scheduling designer appointments for showroom

Answering incoming calls, distributing calls/messages

Scheduling purchases with customers

Handling customer complaints, initiating and following up on existing customer service tickets

Filing and/or preparing daily paperwork

Demonstrated respect and friendliness while assisting team members.

Used critical thinking to break down problems, evaluate solutions, and make decisions.

Adjusted work schedule to accommodate varying shifts, including nights and weekends. across night, weekend, and holiday shifts.

Worked flexible hours across night, weekend, and holiday shifts.

Saved accounts from cancellation.

Communicated with customers all over the country to set up water service in their home.

(High Volume call center.)

Demonstrated self-motivation by completing tasks independently and efficiently.

Executed tasks efficiently in high-pressure settings to meet tight deadlines.

Proven ability to learn quickly new furniture and showing customers technical parts on product.

Reaching Sales Goals and striving for better.

Assisted customers with processing internet sales and product knowledge.

Catering to customers all over the US.

Advising on delivery costs and delivery time.

Answering email questions and concerns.

Multi-Tasking in between calls, answering emails and Live Chat.

Managed client accounts, ensuring timely responses to inquiries and support requests.

Developed relationships with clients, fostering trust and satisfaction through personalized service.

Coordinated account reviews, identifying opportunities for enhancements in product offerings.

Analyzed customer feedback, implementing strategies to improve service delivery and retention rates.