Heidi Donovan
Bristol,CT
Summary
Adept at driving operational excellence, I spearheaded team management and customer engagement initiatives at Westmain Pizza and Lounge, enhancing service quality and efficiency. My expertise in staff management and inventory control, coupled with a knack for fostering positive workplace cultures, has consistently improved business outcomes.
Overview
24
24
years of professional experience
Work History
Restaurant Manager
Westmain Pizza and Lounge
2016.08 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
PCA
Self-employeed
2000.06 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Lead Server
Kizls Family Restaurant
2000.04 - 2015.05
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Emergency Medical Technician - Healthcare
Tunxis Community College
Farmington, CT05.2023
Medical Assistant - Healthcare
Brandford Hall Career Institution
Southington, CT04.2006
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Timeline
Restaurant Manager
Westmain Pizza and Lounge
2016.08 - Current
PCA
Self-employeed
2000.06 - Current
Lead Server
Kizls Family Restaurant
2000.04 - 2015.05
Emergency Medical Technician - Healthcare
Tunxis Community College
Medical Assistant - Healthcare
Brandford Hall Career Institution