Heidi Evans
Terra Alta,WV
Summary
Proven to enhance customer satisfaction and team performance at Subway, I bring strong multitasking abilities and exceptional customer service skills. Expert in liquor, beer, and wine, with a track record of responsibly managing high-volume events and resolving conflicts efficiently. My outgoing personality and commitment to cleanliness ensure top-notch service delivery and workplace hygiene.
Overview
9
9
years of professional experience
Work History
Bartender
Prost Office 2
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cashier
Lowes Home Improvment
03.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
04.2017 - 07.2018
Manager
Subway, 4690 US Highway 27
05.2015 - 11.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Laurel Academy
Terra Alta, WVSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Cleanliness and hygiene
Timeline
Bartender
Prost Office 2
08.2021 - Current
Cashier
Lowes Home Improvment
03.2018 - 08.2019
Cashier
Walmart
04.2017 - 07.2018
Manager
Subway, 4690 US Highway 27
05.2015 - 11.2017
Laurel Academy
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