Heidi Evans
Springfield,OH
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
31
31
years of professional experience
Work History
Sales and Service Representative
Storybook Drafting Co.
Springfield, OH
05.2025 - Current
- Provided customer service and sales support to customers over the phone.
- Assisted customers with product inquiries and service-related questions.
- Supported customers in selecting products and placing orders to meet their needs.
- Processed orders, returns, and exchanges efficiently and accurately.
- Processed orders accurately and efficiently by entering data into the computer system.
- Maintained product knowledge to effectively support customer decisions.
- Resolved customer issues promptly and professionally.
- Resolved customer complaints with empathy and professionalism, contributing to improved satisfaction.
- Provided assistance in resolving escalated customer complaints or disputes.
- Followed up on all pending orders to ensure delivery within established timelines.
- Collaborated with team members to improve sales strategies and customer service.
- Recognized and pursued sales opportunities through effective cross-selling and upselling strategies.
- Assessed customer needs to pinpoint opportunities for upselling products or services.
- Maintained accurate records of sales transactions and client information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Created marketing materials such as brochures, flyers and promotional items.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Independent Consultant Sales
Passion Parties by Heidi
Springfield, OH
02.2006 - 02.2023
- Provided expert advice on sales techniques and customer engagement strategies.
- Generated sales through lead prospecting, cold calling, and negotiating favorable deals, enhancing customer acquisition.
- Made outbound sales calls to potential customers to promote products and services.
- Facilitated workshops to educate clients on product offerings and benefits, boosting client knowledge and engagement.
- Conducted market research to identify emerging trends in the industry.
- Analyzed client feedback to improve service delivery and product selection.
- Identified needs of customers promptly and efficiently.
- Educated customers about promotions and upsell opportunities during calls.
- Conducted follow-up calls to ensure customer satisfaction post-purchase experience.
- Assisted customers with inquiries and resolved issues efficiently.
- Resolved customer complaints in a professional manner.
- Handled escalated customer service issues professionally and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Managed inbound and outbound calls to engage customers effectively.
- Communication both verbal and written.
- Supervise over a 6 person team
- In home demonstrations
- Event planning
- Coordinated events to showcase products and engage potential customers directly.
- Booking parties and events
- Inventory stock and order
- Utilized a computer system to track customer accounts and update order information.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled cash, credit, and gift card payments securely.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Answered incoming calls from customers, providing prompt and accurate information.
- Cultivated strong relationships with repeat customers through consistent follow-up communication, fostering loyalty and repeat business.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Payroll
- Bookkeeping
- Custom Service Training Supervisor
General Manager
Root 41 Root Beer Stand and General Store
Springfield, OH
08.2002 - 10.2007
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations at busy root beer stand and general store, ensuring seamless service and customer satisfaction.
- Oversaw staff training and development for excellent customer service.
- Coordinated inventory management to ensure product availability and freshness.
- Developed marketing strategies to enhance store visibility and attract customers.
- Maintained compliance with health regulations to ensure a safe environment.
- Fostered relationships with local suppliers for quality product sourcing.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Educated employees on specific duties and company policies to ensure compliance and performance standards.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to produce actionable reports for strategic business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Cultivated relationships with vendors to secure competitive pricing on supplies and materials, optimizing procurement.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Shipping/Shipping and Receiving Supervisor
Desmond Stevens
Urbana, Ohio
07.1995 - 11.2001
- Supervised daily shipping and receiving operations for timely product flow.
- Coordinated logistics with carriers to optimize delivery schedules.
- Ensured that all incoming and outgoing shipments were properly documented and tracked.
- Maintained accurate shipment and inventory transaction records to support operational integrity.
- Developed efficient receiving processes for unloading, sorting, storing, labeling, and tracking goods to enhance workflow.
- Oversaw quality control inspections of incoming and outgoing shipments.
- Trained new employees on shipping and receiving policies and standard operating procedures to ensure compliance and efficiency.
- Trained and mentored staff on safety protocols and operational procedures.
- Supervised the daily activities of warehouse staff including assigning tasks and monitoring performance.
- Managed inventory levels to ensure adequate stock for production needs.
- Monitored inventory levels to ensure accurate stock counts and reorder points.
- Performed weekly cycle counts and physical inventories according to established guidelines.
- Reviewed invoices and bills of lading prior authorizing payment for shipment services rendered.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Maintained records of all materials received or shipped from the warehouse.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received, processed and restocked returns.
- Resolved customer complaints related to shipping delays or damaged items in a timely manner.
- Resolved issues related to damaged or lost shipments in a timely manner.
- Coordinated returns process, including inspection and restocking of merchandise.
- Developed and maintained relationships with shipping vendors and partners.
- Collaborated with warehouse staff to ensure proper packaging and labeling of shipments.
- Fostered teamwork among staff to promote a positive work environment.
- Checked loaded materials against work orders for accuracy. compared to work orders for correctness.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Reviewed supplies inventory levels and purchased necessary items.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Informed upper management or department heads of items loaded or problems encountered.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Reported employee time, job expenses and inspections results in work records.
- Held staff meetings to share project information and address specific issues.
- Created and sent price quotes to potential customers.
Education
Northeastern High School
Springfield , OHSkills
- Order processing
- Product knowledge
- Customer engagement
- Sales strategy
- Complaint resolution
- Event planning
- Data entry
- Effective communication
- Problem solving
- Empathy in service
- Active listening
- Cold calling
- Goal oriented
- Field sales
- Product management and pricing
- Price quote preparation
- Product launch expertise
- Product and service sales
- Records management
- Product merchandising
- Customer service
- Network development
- Upselling and cross selling
- Product promotions
- Prospecting clients
- Event participation
Accomplishments
- Top Salesperson to achieve over Sales Goal expectations and Quality Control
- OSHA Enforcement
- Proper Equipment Handling and Safety Precautions
- Great Customer Service and Problem Solving Skills for Customer Satisfaction
References
References available upon request.
Timeline
Sales and Service Representative
Storybook Drafting Co.
05.2025 - Current
Independent Consultant Sales
Passion Parties by Heidi
02.2006 - 02.2023
General Manager
Root 41 Root Beer Stand and General Store
08.2002 - 10.2007
Shipping/Shipping and Receiving Supervisor
Desmond Stevens
07.1995 - 11.2001
Northeastern High School