Heidi Fischer
East Brunswick,NJ
Summary
Driven Area Director with comprehensive background in overseeing regional operations and optimizing performance. Successfully led multiple teams to achieve strategic goals, enhancing operational efficiency and driving growth. Demonstrated expertise in leadership and strategic planning, consistently fostering collaborative environment.
Overview
11
11
years of professional experience
Work History
Area Director
Ultimate Caterer
Marlboro, NJ
05.2023 - Current
- Oversaw daily operations for multiple locations, ensuring compliance with company standards and policies.
- Conducted regular site audits, identifying areas for improvement and implementing corrective actions.
- Cultivated relationships with major clients, ensuring exceptional service and satisfaction levels.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
- Built relationships with customers and community to establish long-term business growth.
Multi-Unit Event Director
McLoone's Restaurants
West Orange, NJ
07.2016 - 05.2023
- Directed and managed event functions from 15 - 1,000 -person events in multiple locations.
- Responsible for creating and distributing BEO's for over 500 events per year.
- Responsible for handling all event contracts and fulfilling event timelines, logistics and orders.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
General Manager/Floor Manager
McLoone's Restaurants
Hillsborough, Tinton Falls, NJ
09.2015 - 07.2016
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets and oversaw P&Ls.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained and supervised staff.
Education
Business
Brookdale Community College
High School Diploma -
Manalapan High School
Englishtown, NJ2005
Skills
- Mulit-unit management
- Venue coordination
- Operations management
- Vendor negotiation
Timeline
Area Director
Ultimate Caterer
05.2023 - Current
Multi-Unit Event Director
McLoone's Restaurants
07.2016 - 05.2023
General Manager/Floor Manager
McLoone's Restaurants
09.2015 - 07.2016
Business
Brookdale Community College
High School Diploma -
Manalapan High School