Heidi Fry
Wichita,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2022
2022
years of professional experience
Work History
Real Estate Agent
Keller Williams
Wichita, Kansas
02.2017 - 2024
- Guided clients through buying and selling processes to achieve their real estate goals.
- Conducted market analyses to determine property values and competitive pricing strategies.
- Coordinated property showings and open houses to attract potential buyers effectively.
- Negotiated contracts and agreements between buyers and sellers to ensure smooth transactions.
- Built strong relationships with clients through exceptional customer service and communication.
Front Desk Receptionist
Baalman Eye Care Center
Wichita, Kansas
02.2021 - 11.2021
- Greeted patients warmly and professionally upon arrival at the eye care center.
- Coordinated appointment scheduling using electronic health record systems to ensure optimal patient flow.
- Answered phone calls, responding to inquiries about services and procedures.
- Collected and updated patient information in the system to maintain accurate and current records.
- Assisted patients in completing necessary forms for their visits promptly.
- Explained insurance options and payment processes to patients, facilitating informed decisions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Scribe
Andover Family Optometry
Andover, Kansas
2019 - 2021
- Documented patient histories and ocular exams to support ophthalmologists in providing quality care.
- Prepared examination rooms and equipment to ensure readiness for patient appointments.
- Recorded treatment plans and follow-up instructions to facilitate continuity of care.
- Maintained accurate records of patient visits including visit type, chief complaint, medications and allergies.
- Prepared eye drops prior to surgical procedures according to doctor's orders.
Jewelry Store Manager
Riddles Jewelry
Wichita, Kansas
2004 - 2017
- Managed daily operations of high-end jewelry store.
- Oversaw inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints effectively and promptly.
- Cultivated repeat business through attentive and informed customer service.
- Trained and developed staff on customer service standards.
- Supervised team members in the execution of tasks related to sales, merchandising, marketing.
- Coordinated promotional events, including discounts and giveaways, to increase store traffic.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Assessed employee performance and delivered ongoing feedback and coaching to enhance capabilities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Associate of Arts -
Hutchinson Community College
Hutchinson, KS01-2006
Skills
- Customer service
- Verbal and written communication
- Attention to detail
- Scheduling
- Problem solving
- Listening skills
- Team collaboration
- Empathy development
- Staff training
Timeline
Front Desk Receptionist
Baalman Eye Care Center
02.2021 - 11.2021
Real Estate Agent
Keller Williams
02.2017 - 2024
Scribe
Andover Family Optometry
2019 - 2021
Jewelry Store Manager
Riddles Jewelry
2004 - 2017
Associate of Arts -
Hutchinson Community College