Heidi Garcia
Riverside,CA
Summary
Detail-oriented Payroll Administrator with a strong background in payroll processing and employee record management. Proficient in Microsoft Excel and data analysis, ensuring accurate payroll for over 300 employees. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Great at understanding customers or employees with patience, not only in person but over the phone as well. Keep a calm manner to build a connection and keep everything running smoothly.
Overview
9
9
years of professional experience
Work History
Payroll Administrator
staffing eagles
Rancho Cucamonga, California
12.2023 - 02.2026
- Processed payroll for diverse staffing clients using advanced payroll software.
- Managed employee records, including benefits, deductions, and tax information.
- Supported year-end processes, including W-2 preparation and reporting requirements.
- Inputting new employees' hiring paperwork into the system, and inputting their household and all employees' information.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Updated employee profiles with changes in job titles or salaries as required.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Prepared monthly reports on payroll costs for management review.
- Managed payroll for employees at different locations.
- Verified employee hours worked against timesheets provided by supervisors.
- Tracked vacation accruals and sick leave balances for all employees.
- Processed payroll information, including salary, deductions, bonuses, and vacation time, for over 300 employees.
- Processed employee rehires, transfers, terminations and withholdings.
- Using Uattend, QuickBooks, ADP, Excels, PDF, Microsoft, and Gmail.
Lead PBX Operator
Pala Casino
Pala, California
09.2020 - 08.2023
- Trained new staff on PBX procedures and customer service protocols.
- Maintained records of all incoming and outgoing calls from the central switchboard.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Operated telephone switchboard and routed calls to correct destination.
- Paged employees over PA system to ensure prompt connection with callers.
- Received, sent and edited emails through Microsoft Outlook.
- Utilized PowerPoint to to present data and information with text, diagrams with animation.
- Created, saved and shared documents for internal team and customers
- Multi-task answering calls and typing their information and resolving the situation or concern
Supervisor
Cardenas Markets
Perris, California
06.2017 - 07.2020
- Trained and mentored staff on customer service best practices.
- Coordinated team schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies, job duties, and performance expectations.
Education
Bachelor of Science - Chief Financial Accountant
DeVry University
Ontario, CA09-2027
High School Diploma -
Perris High School
Perris, CASkills
- Payroll administration
- Microsoft Excel
- Employee training
- Customer service
- Team building
- Data analysis
- Payroll auditing
- Maintaining employee records
- Bookkeeping skills
- Time management
- Typing skills (60 wpm)
- Billingual speak, write (Spanish and English)
- Effective communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Payroll Administrator
staffing eagles
12.2023 - 02.2026
Lead PBX Operator
Pala Casino
09.2020 - 08.2023
Supervisor
Cardenas Markets
06.2017 - 07.2020
Bachelor of Science - Chief Financial Accountant
DeVry University
High School Diploma -
Perris High School