Heidi Gates
Carencro,LA
Summary
Compassionate and reliable Medical Assistant with strong communication skills and a commitment to patient safety. Experienced in clinical procedures and maintaining compliance, ready to contribute to enhanced patient care and operational efficiency within a healthcare setting.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Medical Assistant
Dr. Wyche Coleman
Coushatta, LA
02.2022 - Current
- Administered patient care, including vital sign monitoring and medical history documentation.
- Assisted in various clinical procedures, ensuring adherence to safety protocols and best practices.
- Coordinated patient appointments, optimizing scheduling for efficiency and reduced wait times.
- Educated patients on treatment plans and prescribed medications, enhancing understanding and compliance.
- Trained new staff on operational procedures and office protocols, fostering a collaborative environment.
- Implemented quality assurance measures to enhance patient care standards within practice settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Medical Assistant
Church Point Medical Clinic
Church Point, LA
03.2012 - 10.2018
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Sunset Medical Clinic
Sunset, LA
09.2010 - 03.2012
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
GED -
Carencro High School
Carencro, LA05-2009
High School Diploma -
Remington College
Shreveport, LA05-2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Phlebotomy
- Reliable team player
- Compassionate
- Immunization administration
- Patient assessments
- Medical procedures
- Appointment setting
- Medical supply inventory
- Sterilization techniques
- Simple dressings
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Dr. Wyche Coleman
02.2022 - Current
Medical Assistant
Church Point Medical Clinic
03.2012 - 10.2018
Medical Assistant
Sunset Medical Clinic
09.2010 - 03.2012
GED -
Carencro High School
High School Diploma -
Remington College