Heidi Geurink
Holland
Summary
Detail-oriented professional with over 15 years of experience in dental assisting and customer service. Skilled in managing patient records and training staff, contributing to improved patient relations and office cohesion.
Overview
20
20
years of professional experience
Work History
Dental Assistant
DellaVecchia Dental Services
Douglas, MI
04.2009 - Current
- Supported dentists during procedures by anticipating needs and providing instruments timely.
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Trained new dental assistants on clinical procedures and office protocols.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Ordered office supplies.
Customer Service Representative
Macatawa Bank Corp
Holland, MI
01.2007 - 04.2009
- Assisted customers with financial transactions and questions about their accounts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
Education
General Studies
Grand Rapids Community College
Grand Rapids, MISkills
- Patient relations
- Front office management
- Scheduling appointments
- File organization
- Basic accounting
- Customer service
Timeline
Dental Assistant
DellaVecchia Dental Services
04.2009 - Current
Customer Service Representative
Macatawa Bank Corp
01.2007 - 04.2009
General Studies
Grand Rapids Community College