Heidi Klein
Holy Cross,IA
Summary
Customer-oriented focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency. Safety-consciousskilled in the operation and maintenance of all central power plant machinery and equipment. Focused plant operations leader committed to company core values, driving results and exceeding expectations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Baker
Dough Delights
5920 Maple Rd Holy Cross, Ia 52053
02.2025 - Current
- Prepared and baked a variety of bread, pastries, and desserts to meet daily production goals.
- Ensured consistency in product quality through adherence to standard recipes and techniques.
- Managed inventory levels of ingredients, minimizing waste and ensuring freshness.
- Supervised junior bakers, providing training on techniques and operational best practices.
- Started my own baking business with sourdough.
Buenie Bottoms Market
Erin Potter
882 Main St Holy Cross, Ia 52053
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Working directly with customers. Making food, daily clean up, early inventory
Food Service Worker
Western Dubuque High School
302 5th Avenue Epworth, Ia 52045
08.2020 - 05.2023
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Implemented waste reduction strategies, contributing to cost savings.
- Reduced food preparation times by organizing workstations effectively.
Customer Service Representative
Medline Industry
7900 chevenel rd Dubuque, IA 52002
04.2017 - 03.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined complaint resolution process, enhancing customer satisfaction.
- Placed orders via phone and computer for both customers and sales representatives.
flex laborer
Bodine Electric Co.
Peosta, IA
06.2008 - 12.2015
- Made appropriate repair recommendations for malfunctioning equipment.
- Recorded inside and outside process readings on daily log sheets.
- Procured materials and supplies to complete daily tasks.
- Retrieved and performed required tests for quality and integrity on product samples.
- Conducted safety inspections and followed safety rules and procedures.
- Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
- Developed deep understanding of regulatory requirements concerning quality, reporting standards, emergency notifications, permit renewals and inspections.
Education
High School Diploma - undefined
Western Dubuque High school
Epworth, IA1998
Lean manufacturing certificate - undefined
NICC
Peosta, IA2015
Skills
- OSHA regulatory knowledge
- Cross-training familiarity
- Quality assurance
- Excellent hand-eye coordination
- Deadline-driven
- Strong leader
- Process improvements
- Customer-oriented
- Friendly and helpful
- Valid [Iowa] driver’s license
- Fast and efficient service worker
- Restaurant operations
- Dedicated team player
Timeline
Baker
Dough Delights
02.2025 - Current
Buenie Bottoms Market
Erin Potter
04.2023 - Current
Food Service Worker
Western Dubuque High School
08.2020 - 05.2023
Customer Service Representative
Medline Industry
04.2017 - 03.2018
flex laborer
Bodine Electric Co.
06.2008 - 12.2015
High School Diploma - undefined
Western Dubuque High school
Lean manufacturing certificate - undefined
NICC