Heidi Hanes
Winchester,VA
Summary
12 years’ experience with assessing and treating patients with chronic mental illness and substance use disorders. Significant experience with crisis intervention and evaluating patients for imminent safety risk; then using obtained information to recommend a treatment plan at the most appropriate level of care. Forming relationships with numerous programs and professionals in the local mental health community for a strong network of resources and referrals. Operating as team lead to train and mentor new staff, contribute to work flow improvements for efficient patient care, and ensure compliance with Joint Commission standards. Self-driven and passionate with experience in remote work and telehealth.
Overview
16
16
years of professional experience
Work History
LCPC Therapist/Clinician
Chesapeake Behavioral Health Services
2023.02 - Current
- Maintain a full-time caseload of 23+ individual clients
- Develop evidence-based treatment plans to provide remote therapeutic services to clients presenting with a wide variety of mental health disorders
- Offer specialized skills in treating trauma/DV, narcissistic abuse, chronic mental illness and substance use disorders
- Consult with outside providers (psychiatrists, primary care physicians) as needed for continuity of care and provide additional outside referrals to new providers as needed
- Maintain accurate written documentation within 24 hours
- Regular case consultation with peer therapists
PRN Mental Health Consultant
Anne Arundel Medical Center ED
2023.02 - Current
Lead Mental Health Consultant
Anne Arundel Medical Center ED
2019.11 - 2023.02
- Initiated a functional process for conducting ED safety risk evaluations through telehealth with accompanying training and troubleshooting documentation
- Developed a comprehensive training manual to streamline training and on-boarding for all new employees
- Familiarized myself with Joint Commission standards and reviewed mental health policies and procedures to ensure compliance, suggesting revisions to procedure as necessary
- Assisted with reviewing resumes and participating in new employee interviews, as well as annual performance reviews for the mental health team
- Conducted ongoing audits of documentation of existing employees to provide formal 1:1 training sessions as needed
- Attended multidisciplinary meetings to develop and coordinate clinical treatment for best patient care practices
- Created agendas for and co-led staff meetings to address relevant team needs
- Continued providing clinical consultant services as detailed below (Mental Health Consultant), focusing on the most at-risk populations in the ED
Mental Health Consultant
Anne Arundel Medical Center ED
2015.06 - 2019.11
- Conducted crisis intervention and safety risk assessments for individuals presenting to the emergency department and/or on medical floors
- Obtained appropriate collateral information from outside healthcare providers and family members
- Worked collaboratively with a clinical treatment team, including physicians, nurses, other clinicians, and community providers to determine appropriate level of care for disposition recommendations
- Assisted with finding patients placement on appropriate inpatient psychiatric units or referring to a wide network of appropriate outpatient programs and resources
- Documented safety risk evaluations and other patient information thoroughly and in a timely manner
Primary Counselor
Pathways Alcohol & Drug Treatment Center
2012.05 - 2015.06
- Maintained caseload of 8 patients and completed all documentation in a timely manner
- Developed individualized, person-centered treatment plans for patients focused on addiction education, relapse prevention, and comprehensive discharge planning needs
- Met with individual patients every other day and facilitated 1 weekly case management group and 1-3 weekly group sessions with the entire milieu
- Documented patient treatment plans and assisted with utilization review as needed to advocate for patients’ needs
- Cooperated as part of a clinical team to provide comprehensive treatment to patients as well as maintained contact with relevant outside individuals, such as PCPs, psychiatrists, and probation officers, to coordinate treatment and aftercare
Application Services Team Member
Johns Hopkins University
2008.06 - 2014.08
- Completed quality assurance testing on new and existing web programs
- Updated and maintained departmental websites and faculty biography pages
- Developed instructional manuals for complex web applications
- Contributed to team success by completing jobs quickly and accurately
Therapist
Robert A. Pascal Youth & Family Services, Inc.
2009.08 - 2012.05
- Conducted play, individual, family, & group counseling sessions with a variety of clientele
- Facilitated psycho-educational and psychotherapy groups for as many as 20 participants
- Worked with clients presenting with co-occurring disorders
- Cooperated in writing grants to attain funding for new programs
- Developed new programs based upon needs assessments conducted in the facility
- Attended professional trainings, completed daily documentation, individual treatment plans & monthly statistics
Graduate Assistant
Towson University Counseling Center
2008.08 - 2010.05
- Attended monthly staff and outreach meetings
- Supervised body image and self-care & wellness peer education groups
- Marketed and helped coordinate Counseling Center events on campus
Education
Graduate Certificate - Working with Survivors of Violence, Torture and Trauma
University of Maryland
College Park, MD08.2014
Master of Arts - Counseling Psychology
Towson University
Towson, MD05.2010
Bachelor of Science - Psychology
York College of PA
York, PA05.2008
Skills
- Excellent oral and written communication skills to educate clinical and non-clinical audiences on mental health topics
- Ability to work cooperatively and productively as part of a clinical team
- Crisis Intervention
- Ability to work in a fast-paced environment
- Familiarity with electronic medical records (EMR)
- Microsoft Word
Professional References
- Ashley Spencer, Pediatric Therapist, Annapolis Pediatrics - Crofton, (443) 504-7303
- Christine Kujawa, PRN Mental Health Consultant, Anne Arundel Medical Center Emergency Department, (301) 741-6208
- Vladimir Demidov, ED Psychiatrist, Anne Arundel Medical Center Emergency Department, (703) 283-7624
Leadership Experience
- Developing comprehensive training materials for new staff, participating in interviews for new staff as well as formal performance reviews for mental health team, and assisting the ED in developing new forms of documentation for widespread use in providing more efficient patient care
- Facilitator for counseling groups, including Adolescent Substance Awareness, Children of Addicted Parents, Go Grrrls female empowerment, adolescent anger management, and a self-developed transitional life skills group
- Certified QPR (Question, Persuade, Refer) Trainer for suicide awareness
Timeline
LCPC Therapist/Clinician
Chesapeake Behavioral Health Services
2023.02 - Current
PRN Mental Health Consultant
Anne Arundel Medical Center ED
2023.02 - Current
Lead Mental Health Consultant
Anne Arundel Medical Center ED
2019.11 - 2023.02
Mental Health Consultant
Anne Arundel Medical Center ED
2015.06 - 2019.11
Primary Counselor
Pathways Alcohol & Drug Treatment Center
2012.05 - 2015.06
Therapist
Robert A. Pascal Youth & Family Services, Inc.
2009.08 - 2012.05
Graduate Assistant
Towson University Counseling Center
2008.08 - 2010.05
Application Services Team Member
Johns Hopkins University
2008.06 - 2014.08
Graduate Certificate - Working with Survivors of Violence, Torture and Trauma
University of Maryland
Master of Arts - Counseling Psychology
Towson University
Bachelor of Science - Psychology
York College of PA
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