Heidi Hill
Muskegon,MI
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
Moka
Muskegon, Michigan
06.2014 - Current
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Built strong and trusting rapport with clients and loved ones.
Childcare Provider
Animal Ark Childcare
Muskegon, Michigan
07.2007 - 09.2014
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Assisted with feeding infants and toddlers during meal times.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Encouraged positive interactions between children by providing supervision at all times.
- Helped develop motor skills through active playtime activities like running, jumping.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Restaurant Manager
Bellacino's Muskegon
Muskegon, Michigan
04.2001 - 05.2007
- Developed strategies for improved operational efficiency and customer satisfaction.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Assisted with kitchen preparation during peak times as needed.
- Ensured compliance with all food safety regulations and sanitation standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved conflicts among employees in an effective manner.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH06-2011
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ06-2007
Skills
- Client documentation
- Direct Patient Care
- ADL support
- Compassionate client care
- Charting and documentation
- First aid and safety
- Nutrition
- Safety Monitoring
- Personal care assistance
- Medication Administration
- Behavior redirection
- Social Skills Development
- Adaptive equipment use
Timeline
Direct Support Professional
Moka
06.2014 - Current
Childcare Provider
Animal Ark Childcare
07.2007 - 09.2014
Restaurant Manager
Bellacino's Muskegon
04.2001 - 05.2007
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Arts - Business Administration
University of Phoenix
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