Heidi Howard
Tyler,TX
Summary
Detail-oriented coordinator with extensive experience managing administrative tasks in office environments. Expertise in prioritization, multitasking, and planning ensures efficient operations. Recognized for effective file management and a commitment to continuous skill development.
Overview
1
1
Certification
12
12
years of professional experience
Work History
EEG COORDINATOR
UT HEALTH TYLER
01.2019 - Current
- Interpreted EEGs and relayed critical findings to physicians for timely decision-making.
- Performed evoked potentials and intraoperative EEG monitoring to support surgical teams.
- Trained new technicians and mentored students while managing work and on-call schedules.
- Scheduled most EEG procedures at UT Tyler facility, correcting mis-scheduled orders and linking them to patients.
- Collaborated with the outpatient scheduling department to improve patient appointment timeliness.
- Facilitated effective communication between healthcare providers and administrative staff to resolve issues promptly.
- Implemented process improvements to enhance office efficiency and effectiveness.
- Managed day-to-day department operations, scheduling tasks, and assigning duties to optimize workflow.
- Facilitated communication between different departments to resolve issues quickly.
- Delegated work to staff, by setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Evaluated staff performance, delivering positive feedback and constructive criticism.
- Communicated with vendors to obtain quotes for equipment upgrades and training products.
- Oversaw billing processes, ordered supplies, and resolved IT issues with an EEG equipment vendor.
- I was an ATE (at the elbow) for go-live with EPIC as well as an early adapter.
- During go live, I was able to find and solve problems with scheduling that were not within my area of expertise.
- Since go live, I have been able to solve many problems within my area without needing to place helpdesk tickets using multiple templates.
- Organized training sessions for new staff on operational procedures.
- Ensured compliance with company policies and procedures related to project management activities.
SCANNING TECHNOLOGIST
NEUROVATIVE DIAGNOSTICS
06.2019 - Current
- Reading EEGs and communicating critical findings with a supervisor
- Analyzed test results to support clinical decision-making processes.
- Prepare reports for physicians.
- Guided new staff in skill development and integration into team processes.
- Collaborated with other technologists in order to develop innovative solutions for customer needs.
- Facilitated interdepartmental communication to streamline workflow.
- Managed time and communicated with managers in a remote environment.
- Evaluated new technology options to enhance systems architecture and support operational goals.
LEAD EEG TECH
UT HEALTH TYLER (ETMC)
08.2014 - 01.2019
- Monitored and performed EEGs for adult and pediatric inpatients and outpatients.
- Conducted electroencephalogram tests to diagnose neurological disorders.
- Interpreted EEG results and communicated critical findings with physicians.
- Executed evoked potentials and intraoperative EEG monitoring procedures to support accurate neurological assessments.
- Supervised technicians to uphold compliance with operational standards and maintain quality of EEG services.
- Trained new technicians and precepted students on EEG protocols to enhance team competency and ensure high-quality patient care.
- Developed work and call schedules for all EEG technicians.
- Assisted in troubleshooting and maintaining EEG equipment for optimal performance.
Education
Bachelor of Science - APPLIED SCIENCE, Neurodiagnostics, Minor in healthcare management
SIENA HEIGHTS UNIVERSITY
Adrian, MI06-2024
Associate of Applied Science - Electroneurodiagnostics
SOUTHEAST TECHNICAL INSTITUTE
Sioux Falls, SD08-2014
High School Diploma -
STURGIS BROWN HIGH SCHOOL
Sturgis, SD 05-2009
Skills
- Epic documentation
- Application support
- Equipment troubleshooting
- Workflow optimization
- Project management
- Staff training
- Task prioritization
- Time management
- Collaborative effectiveness
- Problem solving
- Attention to detail
- Team leadership
Certification
- REGISTERED EEG - 2015-06 | ABRET #5635
- CERTIFIED LONG-TERM MONITORING 2016-06 | ABRET #300
Leadership Activities
- EEG COORDINATOR | UT HEALTH TYLER | 2019-01 – PRESENT
- LEAD TECH | UT HEALTH TYLER (ETMC) | 2014-08 - 2019-01
- PRECEPTOR FOR NEURODIAGNOSTIC STUDENTS UT HEALTH TYLER (ETMC)
- LEADERSHIP ACADEMY GRADUATE | ASET/ABRET | 2017-03
- FRED PRYOR LEADSHIP, TEAM-BUILDING AND COACHING SEMINAR PARTICIPANT
Timeline
SCANNING TECHNOLOGIST
NEUROVATIVE DIAGNOSTICS
06.2019 - Current
EEG COORDINATOR
UT HEALTH TYLER
01.2019 - Current
LEAD EEG TECH
UT HEALTH TYLER (ETMC)
08.2014 - 01.2019
Bachelor of Science - APPLIED SCIENCE, Neurodiagnostics, Minor in healthcare management
SIENA HEIGHTS UNIVERSITY
Associate of Applied Science - Electroneurodiagnostics
SOUTHEAST TECHNICAL INSTITUTE
High School Diploma -
STURGIS BROWN HIGH SCHOOL