Heidi Kieffer-Wieser

• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Collected pertinent data and calculations to aid physician in interpreting results.

• Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
• Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
• Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
• Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
• Researched and analyzed individual parties' positions to understand dispute background.

• Protect Mayo Clinic and patient financial decisions by obtaining insurance authorization for services

• Ensure accurate documentation and confidentiality of all patients that we serve

• Provide high level customer service to all areas of Mayo Clinic to include patients, clinical and support staff