Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmalee Owens

Halethorpe,MD

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

9
9
years of professional experience

Work History

Medical Assistant

First Medical Associates
11.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Assistant Store Manager

Hobby Lobby
03.2022 - Current
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained new employees on proper protocols and customer service standards.

Department Head

Hobby Lobby
10.2021 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Implemented strong control and evaluation procedures to maximize departments' work quality.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Cashier when needed receiving payments and issuing receipts, gift wrapping packages, and keeping track of all cash and credit transactions
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Assistant Store Manager

Highs Of Baltimore
05.2019 - 01.2022
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Gas Station Customer Service Representative

Highs Of Baltimore
01.2017 - 01.2022
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Facilitated sales of services and goods.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Ice Cream Server

Ice Cream Cottage
08.2015 - 03.2017
  • Greeting customer when coming in and leaving
  • Maintaining inventory by stocking spoons, cups, ice creams, and toppings during slow periods
  • Suggesting flavors and answering questions customers had to ensure they had a positive experience
  • Adhering to health and safety guidelines, and maintaining a clean work area wiping down counters and tables washing dishes sweeping and mopping the store
  • Accurately operated cash register to process customer payments.

Education

General Studies

York College of Pennsylvania
York, PA

Social Services

The Community College of Baltimore County
Catonsville, MD

Medical Assistant

Fortis Institute
Towson, MD
11.2023

High School Diploma -

North County High School
Glen Burnie, MD
06.2017

Skills

  • Google Docs
  • Customer Service
  • Records Maintenance
  • Microsoft Windows
  • Employee Schedule
  • Staff Management
  • Order Management
  • HIPAA Compliance
  • Patient Scheduling
  • Vital Sign Monitoring
  • EMR / EHR
  • Immunization Administration

Timeline

Medical Assistant

First Medical Associates
11.2023 - Current

Assistant Store Manager

Hobby Lobby
03.2022 - Current

Department Head

Hobby Lobby
10.2021 - Current

Assistant Store Manager

Highs Of Baltimore
05.2019 - 01.2022

Gas Station Customer Service Representative

Highs Of Baltimore
01.2017 - 01.2022

Ice Cream Server

Ice Cream Cottage
08.2015 - 03.2017

General Studies

York College of Pennsylvania

Social Services

The Community College of Baltimore County

Medical Assistant

Fortis Institute

High School Diploma -

North County High School

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Emmalee Owens