Heidi Kissinger
Auburn
Summary
Professional in entertainment industry with strong background in producing high-quality content across various platforms. Known for driving projects from concept to completion while ensuring seamless team collaboration and adaptability to dynamic environments. Highly skilled in project coordination, budget management, and fostering creative solutions.
Overview
6
6
years of professional experience
Work History
Guest Experience Host
Seattle Mariners
Seattle, WA
03.2026 - Current
- Enhanced guest interactions by providing personalized service and addressing inquiries promptly.
- Collaborated with other staff on operational procedures and customer service standards to maintain high-quality guest experiences.
- Managed ticketing systems efficiently, resolving system problems and guest questions with ease.
Sales Associate
Victoria’s Secret
Tukwila, WA
10.2025 - Current
- Executed sales strategies as a seasonal associate, focusing on exceptional customer service to elevate shopping experiences, resulting in promotion as a permanent sales associate,
- Collaborated with team members to drive sales via conversion sales tactics.
- Organized product on the floor, comprehensive to visual merchandising guidelines.
Sales Associate
Ann Taylor Factory Store
Auburn, WA
08.2025 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering client loyalty.
- Maintained visual merchandising standards, ensuring product displays were appealing and aligned with brand guidelines.
Social Media Management
Walla Walla University Music Department
College Place, WA
01.2020 - 06.2025
- Managed various social media marketing tools such as CapCut and Canva to improve department and event visibility to prospective students and attendees.
- Implemented a strategic short-form video approach to elevate social media presence and attract a wider audience.
Art Department Assistant
Walla Walla University Art Department
College Place, WA
03.2022 - 04.2024
- Assisted in coordinating art exhibits, ensuring seamless installation and presentation of artworks.
- Developed and maintained organizational systems for studio spaces, enhancing operational efficiency.
- Led initiatives to enhance student engagement through interactive workshops and collaborative art events.
Club President
Walla Walla University Music Club
College Place, WA
06.2023 - 06.2025
- Organized and coordinated music club events, enhancing community engagement and participation.
- Developed promotional materials to increase awareness of club activities and initiatives.
- Cultivated partnerships with local artists and organizations to enrich club programming and outreach efforts.
Education
Bachelor of Arts -
Walla Walla University
College Place, WA06-2019
Bachelor of Music - Music
Walla Walla University
College Place, WA06-2025
High School Diploma -
Auburn Adventist Academy
Auburn, WA06-2019
Skills
- Strong empathy
- Stress tolerance
- Memory retention
- Customer relations
- Social perceptiveness
- Promotional skills
- Teamwork
- Problem-solving abilities
- Organizational skills
- Detail-oriented
- Training and mentoring
- Resourcefulness
Accomplishments
- Employee of the Month at Victoria's Secret
- First Place in Young Artist Competition and performed with the Inland Northwest Orchestra.
Timeline
Guest Experience Host
Seattle Mariners
03.2026 - Current
Sales Associate
Victoria’s Secret
10.2025 - Current
Sales Associate
Ann Taylor Factory Store
08.2025 - Current
Club President
Walla Walla University Music Club
06.2023 - 06.2025
Art Department Assistant
Walla Walla University Art Department
03.2022 - 04.2024
Social Media Management
Walla Walla University Music Department
01.2020 - 06.2025
Bachelor of Arts -
Walla Walla University
Bachelor of Music - Music
Walla Walla University
High School Diploma -
Auburn Adventist Academy