Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Kriesel

Lake Elmo,MN

Summary

Dynamic leader with a proven track record at Lifeworks, adept in client advocacy and developing individualized service plans. Excelled in fostering strong community relationships and implementing effective problem-solving strategies. Demonstrated exceptional organizational skills and communication, achieving high client satisfaction and program success.

Overview

33
33
years of professional experience

Work History

CDCS/CSG Service Coordinator

Lifeworks
06.2021 - Current
  • Served as a primary point of contact for large caseload of clients, addressing budget needs as it pertained to their CDCS and CSG waiver funds. Provided updates on budgets, managed and tracked personal goals so that each client could lead productive and fulfilling lives.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients, case managers, and their families.
  • Resolved customer questions, concerns, and issues to positive community involvement.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.

Special Education Paraprofessional

St. Croix Preparatory Academy
08.2009 - 06.2020
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Program Director

Valley Outreach
01.2003 - 08.2007
  • Collaborated with community leaders to develop funding sources and strategies to meet the needs of our client base.
  • Recruited community partners and donors, and worked with volunteers to meet client needs.
  • Provided ongoing direction and leadership for program operations.
  • Established strong partnerships with internal and external stakeholders for collaborative problem solving.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Coordinate budgeting and resource allocation to reach our client base and determine what resources were required for each circumstance.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.

Center Director, Head Start

Ramsey Action Programs
08.1991 - 06.1996
  • Promoted an inclusive educational program for both child and family for a wholistic provider of educational programs in the greater community.
  • Developed strong community relationships to support center programs and initiatives.
  • Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
  • Fostered caring and safe environment for children and parents.
  • Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
  • Advocated for educational programs that addressed unique needs of the community, leading to more relevant offerings at the center.

Education

Master of Arts - Health And Human Service Administration

St. Mary's University
Minneapolis, MN

Bachelor of Arts - BA: Special Education, BA: Psychology

Augustana University
Sioux Falls, SD

Skills

  • Client Advocacy
  • Individualized service plans
  • Service monitoring and evaluation
  • Needs Assessment
  • Active Listening
  • Problem-Solving
  • Organizational Skills
  • Excellent Communication
  • Attention to Detail

Timeline

CDCS/CSG Service Coordinator

Lifeworks
06.2021 - Current

Special Education Paraprofessional

St. Croix Preparatory Academy
08.2009 - 06.2020

Program Director

Valley Outreach
01.2003 - 08.2007

Center Director, Head Start

Ramsey Action Programs
08.1991 - 06.1996

Master of Arts - Health And Human Service Administration

St. Mary's University

Bachelor of Arts - BA: Special Education, BA: Psychology

Augustana University

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Heidi Kriesel