Heidi Lloyd
Wyoming,PA
Summary
Dynamic logistics professional with a proven track record at Tropicana Brands, in freight coordination and client relationship management. Adept at optimizing shipping procedures and enhancing customer satisfaction through effective problem-solving and attention to detail.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Tropicana Brands
11.2024 - Current
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring positive service experiences.
- Collaborated with team members to streamline service processes and improve response times.
- Maintained knowledge of product offerings to provide accurate information and guidance.
- Analyzed customer feedback to identify trends and recommend improvements in service strategies.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
International Load Planner
Conagra Brands
10.2019 - 10.2023
- Analyzed inventory levels to optimize load planning and reduce transportation costs.
- Developed efficient routing plans to ensure timely delivery of products.
- Collaborated with cross-functional teams to streamline supply chain operations.
- Monitored shipment schedules and adjusted plans based on real-time data.
- Developed strong relationships with carriers, negotiating favorable contract terms and securing reliable service providers.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Order Management Specialist
Kraft Heinz
10.2023 - 10.2024
- Processed customer orders accurately using SAP and order management systems.
- Coordinated with logistics to ensure timely delivery of products.
- Resolved order discrepancies by collaborating with internal teams and customers.
- Monitored inventory levels to support restocking and fulfill customer demand.
- Researched and addressed customer inquiries, questions and issues within Number business days to promote optimal customer service.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
Collections Account Manager
Abbott Laboratories
06.2016 - 08.2019
- Managed aging accounts to minimize delinquencies and optimize collections processes.
- Developed strategies for effective communication with clients regarding outstanding balances.
- Analyzed customer payment histories to identify trends and potential risks.
- Collaborated with cross-functional teams to resolve account discrepancies promptly.
- Executed collection initiatives that enhanced recovery rates on overdue accounts.
Education
High School Diploma -
Hanover Area Junior Senior High School
Hanover Township, PASkills
- Team collaboration
- Routing, updating orders as needed
- Software knowledge,SAP S4/HANA, ERP, Microsoft Word, Excel, Email, Teams
- Managing accounts
- Customer service
- Problem-solving
Timeline
Customer Service Specialist
Tropicana Brands
11.2024 - Current
Order Management Specialist
Kraft Heinz
10.2023 - 10.2024
International Load Planner
Conagra Brands
10.2019 - 10.2023
Collections Account Manager
Abbott Laboratories
06.2016 - 08.2019
High School Diploma -
Hanover Area Junior Senior High School