Heidi Ludwig
Burlington,WI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Experience Ambassador
FC Cincinnati
03.2023 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies promptly and courteously.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Head Lifeguard
Racine County Parks
05.2020 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Responded to life-threatening emergencies and provided first aid and CPR.
Ticket Operations Intern
Western And Southern Open
08.2023 - 08.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
Bachelor of Science - Sports Leadership And Management
Miami University
Oxford, OH05.2024
Skills
- Customer service orientation
- Problem-solving abilities
- Interpersonal skills
- Organizational skills
- Exceptional communication
- Time management
- Conflict resolution
Timeline
Ticket Operations Intern
Western And Southern Open
08.2023 - 08.2023
Guest Experience Ambassador
FC Cincinnati
03.2023 - 12.2023
Head Lifeguard
Racine County Parks
05.2020 - 09.2023
Bachelor of Science - Sports Leadership And Management
Miami University
Similar Profiles
Benjamin StitzBenjamin Stitz
Professional Soccer Player at FC CincinnatiProfessional Soccer Player at FC Cincinnati
Tyler OgdenTyler Ogden
Gameday Equipment Staff at FC CincinnatiGameday Equipment Staff at FC Cincinnati
Lisa KesslerLisa Kessler
Executive Assistant & Office Manager at FC CincinnatiExecutive Assistant & Office Manager at FC Cincinnati