Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Heidi Malinis

Owner/Operator
Racine,WI
Heidi Malinis

Summary

Dynamic Owner/Operator with a proven track record at Yippee Ki-Yay Mother Video, excelling in client relationship management and financial reporting. Achieved significant revenue growth through targeted sales strategies and exceptional customer service, while optimizing operations and maintaining compliance. Skilled in inventory management and fostering strong partnerships to drive business success.

Overview

9
years of professional experience

Work History

Yippee Ki-Yay Mother Video

Owner/Operator
03.2021 - Current

Job overview

  • Assessed income and expenses and adapted plans to improve profit levels.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Trained and motivated employees to perform daily business functions.

WeClean Services

Owner/Operator
01.2017 - Current

Job overview

  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Trained and motivated employees to perform daily business functions.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

University of Phoenix
Tempe, AZ

Bachelor of Science from Criminal Justice Administration
04.2009

Skills

Client relationship management

Timeline

Owner/Operator

Yippee Ki-Yay Mother Video
03.2021 - Current

Owner/Operator

WeClean Services
01.2017 - Current

University of Phoenix

Bachelor of Science from Criminal Justice Administration
Heidi MalinisOwner/Operator