Hi, I’m
Heidi Malinis
Owner/Operator
Racine,WI
Summary
Dynamic Owner/Operator with a proven track record at Yippee Ki-Yay Mother Video, excelling in client relationship management and financial reporting. Achieved significant revenue growth through targeted sales strategies and exceptional customer service, while optimizing operations and maintaining compliance. Skilled in inventory management and fostering strong partnerships to drive business success.
Overview
9
years of professional experience
Work History
Yippee Ki-Yay Mother Video
Owner/Operator
03.2021 - Current
Job overview
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Implemented effective financial management practices, improving cash flow and profitability.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Trained and motivated employees to perform daily business functions.
WeClean Services
Owner/Operator
01.2017 - Current
Job overview
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Consulted with customers to assess needs and propose optimal solutions.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Criminal Justice Administration
04.2009
Skills
Client relationship management
Timeline
Owner/Operator
Yippee Ki-Yay Mother Video
03.2021 - Current
Owner/Operator
WeClean Services
01.2017 - Current
University of Phoenix
Bachelor of Science from Criminal Justice Administration