Heidi Martinez
Amarillo
Summary
Assistant Manager experienced in optimizing operations within dental practices. Streamlined service delivery and improved patient flow through effective decision-making and bilingual communication. Focused on enhancing customer satisfaction and motivating teams to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Aspen Dental
Amarillo, TX
07.2022 - Current
- Managed daily operations and patient flow within dental practice.
- Supported staff scheduling to optimize resource allocation and enhance service delivery.
- Coordinated patient communications, ensuring timely follow-ups and appointment confirmations.
- Trained new team members on clinic procedures and customer service protocols.
- Led team meetings to discuss operational challenges and develop strategies for improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented process improvements to streamline administrative workflows and reduce wait times.
Dispatcher
Double T Cable
11.2021 - 02.2022
- Monitored real-time job status using industry-standard software to ensure timely communication with field teams.
- Coordinated dispatch schedules to optimize technician routes and minimize service delays.
- Implemented process improvements that reduced response times and increased customer satisfaction ratings.
- Provided training for new dispatchers, enhancing team efficiency and adherence to operational protocols.
Daycare Educator
Bizzy Bee Daycare
12.2020 - 11.2021
- Developed and implemented engaging lesson plans to enhance child learning experiences.
- Fostered a safe and nurturing environment, ensuring children's well-being and security.
- Supervised daily activities, promoting social interaction and teamwork among children.
- Collaborated with parents to discuss child progress and address developmental needs.
Customer Service Associate Team Leader
Home Depot
08.2019 - 10.2020
- Led team in delivering exceptional customer service experiences, enhancing overall satisfaction.
- Oversaw daily team performance, ensuring adherence to Home Depot's standards and policies.
- Trained and mentored new associates on product knowledge and service protocols.
- Implemented workflow improvements to streamline operations and reduce resolution times.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
Head Hostess
Saltgrass Steakhouse
11.2017 - 12.2018
- Trained new host staff on procedures and customer service standards.
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Monitored reservation system to maintain accurate waitlist and seating availability.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Education
Associate of Science - Engineering
Amarillo College
Amarillo, TX12-2027
High School Diploma -
Caprock
Amarillo, TX05-2019
Skills
- Team leadership
- Decision-making
- Time management
- Customer service
- Inventory management
- Money handling
- Employee engagement
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Aspen Dental
07.2022 - Current
Dispatcher
Double T Cable
11.2021 - 02.2022
Daycare Educator
Bizzy Bee Daycare
12.2020 - 11.2021
Customer Service Associate Team Leader
Home Depot
08.2019 - 10.2020
Head Hostess
Saltgrass Steakhouse
11.2017 - 12.2018
Associate of Science - Engineering
Amarillo College
High School Diploma -
Caprock