Heidi McGee

Work History

Small Business Owner

Heidi's Ultd LLC

11.2021 - Current

Promoted business via social media to generate leads and maximize brand identity.
Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Training Manager/Instructor Supervisor

Louisiana Correctional Institute for Women

08.2017 - 03.2020

Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Observed and adopted new techniques from skilled instructors and lecturers.
Improved student performance by defining clear goals and communicating performance metrics.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Promoted classroom safety, collaboration and best practices.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Tested and evaluated students on materials presented in workshops and classes.
Increased student participation via engaging lectures and assignments.
Tested students to assess progress and adapted learning plans in alignment with performance.

Training & Development Specialist

Louisiana Department Of Corrections - Headquarters

03.2016 - 09.2017

Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Analyzed team performance and identified opportunities for additional training.
Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Monitored participant workflow and behaviors throughout training process.
Developed effective training plans based on department needs and objectives.
Developed individualized training plans to achieve staff readiness.
Supported productivity increase and business growth through new hire training and mentoring.
Prepared and presented supplementary learning material to support structured lessons.
Implemented diverse instructional methods, optimizing trainee engagement.
Introduced standardized training for cohesive learning environments.
Scheduled and taught in class and online courses to increase learning opportunities.
Contributed to reductions in employee turnover by revamping training programs.
Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Recorded and edited videos to facilitate remote learning.

Corrections Lieutenant

Louisiana Correctional Institute for Women

02.2012 - 03.2016

Restrain, secure, or control offenders, using chemical agents, or other weapons of force as necessary
Supervised visitation and checked visitors for proper identification and contraband.
Coordinated shakedowns to locate and remove unauthorized items.
Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public
Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports
Instruct employees or provide on-the-job training.
Conduct roll calls of correctional officers.
Resolve problems between inmates.
Attended court hearings and provided testimony.
Maintained order in building and on grounds of prison.
Directed administrative activities for recordkeeping, interactions with public, cash management, protocols and procedures.
Responded to emergency situations and provided first aid following facility guidelines.
Resolved issues and disputes between inmates professionally and respectfully.

Corrections Sergeant

Louisiana Correctional Institute for Women

02.2011 - 01.2013

Completed daily work report sheets and delegated tasks to employees.
Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Resolved issues and disputes between inmates professionally and respectfully.
Verified all prison visitors carried proper identification and had no contraband before entering institution.
Handled inmate counts and searches for missing inmates.
Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Supervise and manage offenders and performance of tasks.
Participated in development of correctional policies and procedures.
Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Monitored and confirmed compliance with safety standards and regulations.
Coordinated responses to emergency situations arising in different prison locations.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.

School Bus Driver

East Baton Rouge Parish Schools

08.2005 - 03.2009

Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Maintained Louisiana driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Inspected emergency equipment and verified safe working order for student and driver use.
Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Obeyed federal, Louisiana and local traffic laws and regulations to enable safe transportation outcomes for participants.
Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Enforced student behavior policies and responded to student emergencies.
Drove bus along assigned route, picking up students.
Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
Recorded bus route and made notes for substitute drivers.
Completed logbooks, incident reports and other daily paperwork.

Administrative Clerk

Jetson Correction Center for Youth

08.2004 - 11.2005

Entered data into system and updated customer contacts with information to keep records current.
Created and updated records and files to maintain document compliance.
Input data and processed system change to generate accurate reports.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Utilized productivity tools to complete tasks and improve performance.
Sorted, opened, and routed mail and deliveries to meet business requirements.
Arranged meetings and appointments and updated records to assist management.
Offered technical support and troubleshot issues to enhance office productivity.
Proofread and edited professional documents to fix errors.
Composed inter-office correspondence and provided product and service information to customers.
Identified communication channels to set roadmap to distribute information.
Conducted research to assist with routine tasks and special projects.

Front End Cashier

Walmart

03.2004 - 05.2004

Helped customers complete purchases, locate items, and join reward programs.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Approached every question or concern with calm and level-headed approach.
Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Operated register system to process new purchases, item returns, and merchandise exchanges.

Summary

Overview

Work History

Small Business Owner

Training Manager/Instructor Supervisor

Training & Development Specialist

Corrections Lieutenant

Corrections Sergeant

School Bus Driver

Administrative Clerk

Front End Cashier

Education

No Degree - Liberal Arts and Sciences

Trade - Cosmetology Education

Skills

Timeline

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