Heidi Mead
West Haven,UT
Summary
I have worked in a variety of jobs that have given me several different skills. I received my bachelor's degree in English from Weber State University and have used it in many ways. I've been able to write articles for a newspaper as well as a newsletter while I served an LDS mission. I also edited articles for the newspaper and newsletter. I also gained experience blogging while on my mission as I volunteered to help my mission president's wife. I helped her style the blog and add pictures to it. I have great customer service skills that I have developed over the years as I have worked in several fields that have required me to interact with others and treat them with respect. I am willing to learn new skills to help ensure any project gets done correctly and efficiently.
Overview
20
20
years of professional experience
Work History
Patient Experience Specialist
Ogden Clinic
Ogden, UT
03.2022 - Current
- Check in patients according to the guidelines of Ogden Clinic
- Ensure insurance information is put into patients’ charts correctly
- Answer any questions patients may have about billing or insurances
- Print out faxes and hand them out to the correct providers
- Input patients’ information into ECW program correctly
- Ensure that patients’ charts are up-to-date with the correct information
- Answer phone calls as they come in
Substitute Teacher
Syracuse Arts Academy
Syracuse, UT
03.2019 - 02.2022
- Filled in for teachers when they needed a substitute
- Managed classrooms when the teacher was gone by following the instructions that were left
- Ensured students were doing their work
Customer Service Representative
Nationwide Monument
Ogden, UT
05.2017 - 02.2019
- Answered questions customers had about ordering headstones via phone calls and e-mails
- Contacted cemeteries to ensure headstones were built to their specific requirements
- Imputed data in QuickBooks
- Wrote checks to pay off bills, cemeteries, and monument companies
Writer/Editor
Sentinel Newspaper
Farr West, UT
08.2013 - 06.2015
- Worked as a writer covering city reports and human interest stories
- Worked as an editor editing articles for the newspaper
- Interviewed people to write articles on
- Attended city council meetings and report on what was discussed
Customer Service Representative
Black Turtle Services
Layton, UT
01.2015 - 04.2015
- Answered customers' questions about health insurance
- Helped give customers different options regarding health insurance
- Helped ensure that customers received quality service when they called in
- Helped customers enroll in a healthcare plan
- Helped customers resolve problems with the healthcare.gov website
Photographer's Assistant
Tot Shots and Taylor Made Images
Ogden, UT
09.2004 - 01.2015
- Helped set up for pictures
- Helped answer any questions customers may have had about products or other services offered
- Helped deal with paperwork
- Helped with crowd control
- Helped take payments
Cashier
Just a Buck
Roy, UT
06.2008 - 12.2008
- Made sure customers received hospitable service
- Helped ensure the store was clean
- Helped answer any questions customers may have had as well as help them find different items in the store
Cashier
The Snow Storm
Roy, UT
07.2008 - 08.2008
- Worked as an ice shaver making sure customers received what they wanted
- Helped clean up the shack and made sure everything was in working order
Education
Bachelor of Science - English
WEBER STATE UNIVERSITY
Ogden, UT04.2012
Skills
- Customer Service
- Writing
- Editing
- Proofreading
- Critical Thinking
- Analyzing Skills
- Hard Worker
- Microsoft Excel & Word
References
- Jane Shivers, Supervisor at South Ogden Family Medicine Ogden Clinic, 801- 528-8888
- Dr. John Schwiebert, Professor of English at Weber State University, 801-626-6289
- Brent Taylor, Owner of Tot Shots and Taylor Made Images, 801-430-0269
Timeline
Patient Experience Specialist
Ogden Clinic
03.2022 - Current
Substitute Teacher
Syracuse Arts Academy
03.2019 - 02.2022
Customer Service Representative
Nationwide Monument
05.2017 - 02.2019
Customer Service Representative
Black Turtle Services
01.2015 - 04.2015
Writer/Editor
Sentinel Newspaper
08.2013 - 06.2015
Cashier
The Snow Storm
07.2008 - 08.2008
Cashier
Just a Buck
06.2008 - 12.2008
Photographer's Assistant
Tot Shots and Taylor Made Images
09.2004 - 01.2015
Bachelor of Science - English
WEBER STATE UNIVERSITY