Heidi Mellen

· Manage a book of business of 80+ clients, including long-term care and specialty service providers

· Conduct quarterly business reviews and monthly service meetings to identify growth opportunities

· Represent the company at provider-facing events, conferences and networking engagements

· Lead onboarding and training for new accounts, ensuring successful go-live and service adoption

· Negotiate client agreements and contract renewals with a focus on long-term retention and satisfaction

· Maintain detailed activity tracking and forecasting in CRM system

· Managed 70+ active specialty patient referrals across multiple therapeutic areas

· Served as a liaison between clinics, insurers, and pharmaceutical hubs to secure medication access

· Developed and maintained strong relationships with providers to enhance satisfaction and prescription continuity

· Handled reimbursement, patient assistance programs and insurance appeals – improving adherence and access

· Regularly collaborated with cross-functional pharmacy and sales teams to meet patient and provider needs

· Mentored and coached a team in high-touch specialty care, ensuring adherence to quality and performance standards

· Led workflow optimization during EMR/pharmacy software integrations across multiple sites

· Trained staff on procedures and provided live and remote support for pharmacy onboarding

Resolved escalated provider and patient issues in a timely and effective manner