Heidi Nguyen
Rockport
Summary
Dynamic professional with extensive experience in emergency communication and crisis intervention, honed as a Telecommunicator at Aransas Pass Police Department. Proven ability to enhance response times through effective call handling and CAD system utilization. Recognized for exceptional conflict de-escalation skills and commitment to operational efficiency in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecommunicator
Aransas Pass Police Department
01.2024 - 11.2025
- Operated multi-line phone systems to efficiently handle incoming emergency calls.
- Provided accurate information to callers, ensuring effective communication during high-pressure situations.
- Coordinated responses with emergency services, enhancing collaboration and response times.
- Maintained detailed logs of call interactions, supporting data accuracy and operational efficiency.
- Utilized CAD systems to map locations and track units in real-time, improving dispatch processes.
Server/ Bartender
Stingrays Taphouse
05.2024 - 08.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and delivery to enhance guest satisfaction.
- Trained and mentored new staff on restaurant procedures and best practices.
- Collaborated with kitchen team to ensure timely food preparation and presentation.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Corrections Officer
Aransas County Sheriff Office
02.2021 - 01.2024
- Enforced compliance with facility regulations and safety protocols to maintain secure environment.
- Monitored inmate behavior and activities to prevent disturbances and ensure order.
- Conducted regular inspections of inmate housing areas for contraband and safety hazards.
- Collaborated with law enforcement personnel during transport of inmates to court or medical appointments.
- Provided crisis intervention support during conflicts, de-escalating situations effectively.
Asset Protection Associate
Walmart
11.2019 - 02.2021
- Conducted regular audits to identify and prevent potential theft incidents.
- Collaborated with store management to develop and implement loss prevention strategies.
- Monitored surveillance systems for suspicious activity and responded appropriately.
- Trained staff on safety protocols and best practices for asset protection.
Education
Associate of Arts - Business Administration
University of Phoenix
ONLINENo Degree - Basic Police Academy
Del Mar College
Corpus Christi, TX12-2025
Skills
- Emergency communication
- Call handling protocols
- Crisis intervention
- Multi-line phone systems
- CAD system utilization
- Conflict de-escalation
- Information gathering
- Effective communication
Certification
ALERRT Active Shooter Level 1
ALERRT First responder medical
CPR Certified
TCOLE Dispatcher license
TCOLE Jailer license
Timeline
Server/ Bartender
Stingrays Taphouse
05.2024 - 08.2025
Telecommunicator
Aransas Pass Police Department
01.2024 - 11.2025
Corrections Officer
Aransas County Sheriff Office
02.2021 - 01.2024
Asset Protection Associate
Walmart
11.2019 - 02.2021
Associate of Arts - Business Administration
University of Phoenix
No Degree - Basic Police Academy
Del Mar College