Heidi Osgood
Fryeburg,Maine
Summary
Dedicated floral assistant skilled in client consultation, problem resolution, and customer support. Proven ability to manage inventory and enhance team collaboration for event execution.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Floral Assistant
Michelle Jeanne Floral Design
North Kingstown, RI
05.2024 - Current
- Assisted in designing floral arrangements for various events, ensuring alignment with client preferences.
- Managed inventory of flowers and materials, streamlining supply ordering processes for efficiency.
- Collaborated with team members to execute event setups, enhancing overall workflow coordination.
- Provided customer service support by addressing inquiries and offering recommendations on floral selections.
- Trained new employees on floral preparation techniques and company standards, fostering skill development within the team.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
Cashier Manager
Vacationland Campground
Harrison, ME
05.2022 - 05.2023
- Managed daily cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Maintained inventory levels by coordinating with suppliers for stock replenishment.
- Implemented efficient cash handling procedures to reduce discrepancies.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and maintain detailed records of service requests.
Ice Cream Server
Long Lake Creamery
Harrison, ME
06.2021 - 08.2021
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Prepared and served a variety of ice cream flavors, maintaining quality and presentation standards.
- Assisted in training new staff on operational procedures and customer service protocols.
Education
Bachelor of Science - Nursing
Simmons University
Boston, MA 08.2024 - Current
High School Diploma -
Bridgeway Academy
Catasauqua, PA05-2024
Skills
- Product inventories
- Workspace maintenance
- Flower identification
- Client consultation
- Customer support
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
Timeline
Bachelor of Science - Nursing
Simmons University
08.2024 - Current
Floral Assistant
Michelle Jeanne Floral Design
05.2024 - Current
Cashier Manager
Vacationland Campground
05.2022 - 05.2023
Ice Cream Server
Long Lake Creamery
06.2021 - 08.2021
High School Diploma -
Bridgeway Academy