Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Otte

Big Lake ,MO

Summary

Productive and personable, with excellent skills in customer service, office management and administrative support. Professional and tactful in all situations with focus on detail.

Overview

10
10
years of professional experience

Work History

Dental Office Administrator

Saint Joseph Advanced Dental Center
01.2024 - Current
  • Coordinated treatment planning to ensure seamless patient care experiences
  • Filled insurance claims/followed up on all denied claims
  • Post all insurance and patient payments
  • Explained dental benefits, and outlined pricing details for procedures and services.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Treatment Coordinator/Insurance Specialist

Kobza Dental
08.2022 - 01.2024
  • Laid out potential payment plans for patients.
  • Filed insurance claims and entered all payments.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.
  • Production and collection numbers daily. In charge of bank deposit.

Front Office

North Oak Family Dental Care
08.2017 - 10.2020
  • Responsible for end of day reports. Balanced accounts receivable.
  • Filled insurance claims, investigated denied claims
  • Entered all payments
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Dental Office

Robert Gordman
08.2015 - 03.2017
  • Greeted patients answered phones and scheduled patients.
  • Verify insurance and accurate communication to staff and patients regarding insurance coverage.
  • Responsible for accounts receivable and balancing end of day/end of month.
  • Implemented new software to aid in practice management..

Education

Associate of Science -

Johnson County Community College
Overland Park, KS
08.1994

Supra Gingival Scaler

Wichita Area Technical College
Wichita, KS
2000

Skills

  • Proficient in Open Dental, Eaglesoft, Dentrix
  • Certified in CPR and nitrous oxide
  • Knowledge of Dental Terminology
  • File insurance claims
  • Post insurance payments
  • Follow up on denied claims
  • Treatment Planning
  • Financial arrangements- in house or third party
  • Invoicing and Billing

Timeline

Dental Office Administrator

Saint Joseph Advanced Dental Center
01.2024 - Current

Treatment Coordinator/Insurance Specialist

Kobza Dental
08.2022 - 01.2024

Front Office

North Oak Family Dental Care
08.2017 - 10.2020

Dental Office

Robert Gordman
08.2015 - 03.2017

Associate of Science -

Johnson County Community College

Supra Gingival Scaler

Wichita Area Technical College

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