Heidi Paoli
Ogdensburg ,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Logistics Customer Service Representative
Mechanical Services Corporation
11.2015 - 07.2023
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Purchased and detailed the company fleet
- Dispatched technicians while managing parts drivers and storeroom.
- Built relationships with vendors and suppliers
Assistant to Manufacturer Representative
Gebhart Industrial Sales
01.2011 - 11.2015
- Primary contact for top ten accounts
- optimized rfq and bid proposals to increase market share
- crafted direct mail program through constant contact to increase sales
- Set up trade shows and arrange all travel plans
- Arrange company parties and entertainment for customers and supplier
Stay at Home Mom
Household
10.2002 - 01.2011
Assistant Human Resources Manager
Saks Fifth Avenue
02.1995 - 10.2002
- Oversaw health and retirement benefits provided to employees.
- Filed employee paperwork in compliance with state and federal regulations.
- Managed employee compensation plans.
- Entered information for hiring employees
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
High School Diploma -
Watchung Hills Regional High School
Warren Township, NJ06.1983
Skills
- Microsoft Office Excel, Word
- Detailed history of customer service support and expediting with ability to create relationships
- Keen interpersonal, plus solid written skills with integrity and loyalty to customer needs
- Ability to create priorities, budgets, achieve objectives
- Able to blend relationships with employees, management and especially customers
Temple B'nai Shalom of Sussex County
Vice Principal of school
Timeline
Logistics Customer Service Representative
Mechanical Services Corporation
11.2015 - 07.2023
Assistant to Manufacturer Representative
Gebhart Industrial Sales
01.2011 - 11.2015
Stay at Home Mom
Household
10.2002 - 01.2011
Assistant Human Resources Manager
Saks Fifth Avenue
02.1995 - 10.2002
High School Diploma -
Watchung Hills Regional High School
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