Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Heidi Paterson

Heidi Paterson

Oakland Township,MI

Summary

  • Highly motivated professional with 37 years of operations management, business strategy, HR and financial management.
  • Applies business acumen for office, procedural, and operational improvement while exercising decisive, diplomatic judgment exceeding organizational goals. Cohesive as a leader and collaborative as a team member.
  • Experienced business leader successful at analyzing, designing then implemention process improvements for client and business growth.

Overview

35
35
years of professional experience
3
3

Certifications

Work History

OWNER

The Toffee Store, LLC.
Oakland Township, MI
01.2010 - Current
  • ACCOUNTING/FINANCIAL: Develop strategic plans yearly to increase profitability/efficiency, analyze budgeting & monthly fncls, reconcile, submitt 1099's, review sales metrics & product cost/revenue.
  • Quickbooks administration include A/R, A/P, invoicing, inventory, B2B & B2C clients, job costing, reconciling, budgeting.
  • OPERATIONS: Managed daily operations of production, order processing, & shipping, event mgt, sales, vendor sourcing & relations, retail locations, website contracts/design/management, social media scheduling & content. Ensure kitchen, warehouse, and nutrition labeling are in compliance with local, state, and federal regulations. Developed policies and procedures for operations & quality assurance
  • HUMAN RESOURCES: Conducted all hiring, orientation, training, staff scheduling, administered payroll & 1099s, increased pay based on performance yearly.

SALES & SAFETY PROGRAM MANAGER- Seasonal

Shades Of Green Nursery
Rochester Hills, MI
04.2005 - 01.2010
  • #1 in sales of 6 staff and manager
  • Implemented/managed/trained staff on MIOSHA program

CONTROLLER/GENERAL MANAGER-Project Based

Systems 101, LLC
Sylvan Lake, MI
03.2006 - 03.2007
  • A/R management resulted in $60,000 in collections
  • Established all Operations, financial reporting, policies & procedures for office, sales, service, vendor, & technicians, implemented HR and analyzed job costing & financials

GENERAL MANAGER-Project Based

La Dolce Vita Spa & Salon
Rochester, MI
11.2005 - 03.2006
  • Decreased payroll expense by 56% & theft by 45%.
  • Deleted operation recovering $2100/mo loss.

STAFFING CONSULTANT

Plante & Moran, LLP
Southfield, MI
02.2001 - 12.2002
  • DOWNSIZED
  • Recruited for Mgt Consulting openings for 20 practices.
  • Advised partners & sourced, interviewed & qualified candidates.

DIRECTOR OF RECRUITING

esoftsolutions.com
Troy, MI
06.2000 - 11.2000
  • Filled 9 jobs in 1st month in TX & MI. Increased retention from 56% to 93%. Conducted forecasting, statistical reports, and managed TX & MI recruiters

CORP. RECRUITER/GENERALIST-Project Based

coolfire.interactive INC
Royal Oak, MI
03.2000 - 06.2000
  • Recruited for web design, office, account & project mgrs
  • Established benefit administration, job descriptions, staff handbook & created contract, interns, permanent sourcing.

BUSINESS ANALYST / HR -Downsized

EDS
Auburn Hills, MI
02.1990 - 11.1999
  • Consumer Relations Analyst 02/90-05/93
  • Human Resources Specialist 07/98-12/98
  • Business Solutions 12/98-11/99

HUMAN RESOURCES MANAGER

Rinke Automotive Group
Warren, MI
01.1996 - 06.1998
  • Implemented HR function for 3 dlrshps/200 emp.
  • Created job descriptions, performance reviews, decreased worker's comp, sourced/interviewed/profiled applicants, implemented DISC profiling, created employee database.
  • Decreased unemployment from $15,000 to $7000 & 21 claims to 7. Sourced co-op for 50% reimbursed wages.

TEAM STRATEGY / SYSTEMS MGT

Weir, Manuel, Snyder & Ranke
Birmingham, MI
06.1994 - 11.1995
  • Designed customer database, manuals for operations, policy and procedures, and job descriptions

HR DEVELOPER

Vesco Oil, INC
Detroit, MI
05.1993 - 05.1994
  • Integrated HR to 3 Branches with 198 employees.
  • Created HR operations policy & procedures & job manuals

Education

B.A. - Business Administration & Communications Minor

Hope College, Holland, MI
05-1987
  • 3.2 GPA

Skills

  • Sales, Marketing, Networking
  • Client acquisition/relationship Mgt
  • Project, Inventory, Production Mgt
  • Process Analysis, Design, Implementation
  • DISC and Team profiling
  • Quickbooks Desktop & Online
  • MS Office & 365, Excel formulas
  • Powerpoint
  • FrontPage & HTML, Wordpress
  • WooCommerce, POS, Adobe
  • Printshop, Photoshop, Publisher
  • Program Analysis/Design/Implementation
  • Access Database Design & MS Workbook
  • DISC profiling
  • My Invoices & Estimates Software
  • QR Code Generation & GSI/UPC software
  • Vidyo Connect, Team Viewer, Zoom

Affiliations

Oak. Twp. Library Board -Secretary, Chair, Elected Board Member, Nominations Committee

Oakland Township Historical Commission - Member, Chair

Leader Dogs for the Blind -HR & Canine Health Volunteer

Friends of the RHPL-Board Member, Secretary, President, Events, Used Book Sale, Publicity

Paint Creek UMC -Lay Leader, Outreach Chair, Liturgist, Web Admin, Lay Speaker

Certification

  • Rochester Chamber of Commerce - Business Woman of the Year 2012
  • SHRM
  • MDARD- Certified Pesticide Applicator- 2008-2022
  • MNLA - Certified Green Industry Professional & Retail Specialist 2006-present
  • The International Chocolate Salon- Top Toffee Awards for all 5 submissions

Timeline

OWNER - The Toffee Store, LLC.
01.2010 - Current
CONTROLLER/GENERAL MANAGER-Project Based - Systems 101, LLC
03.2006 - 03.2007
GENERAL MANAGER-Project Based - La Dolce Vita Spa & Salon
11.2005 - 03.2006
SALES & SAFETY PROGRAM MANAGER- Seasonal - Shades Of Green Nursery
04.2005 - 01.2010
STAFFING CONSULTANT - Plante & Moran, LLP
02.2001 - 12.2002
DIRECTOR OF RECRUITING - esoftsolutions.com
06.2000 - 11.2000
CORP. RECRUITER/GENERALIST-Project Based - coolfire.interactive INC
03.2000 - 06.2000
HUMAN RESOURCES MANAGER - Rinke Automotive Group
01.1996 - 06.1998
TEAM STRATEGY / SYSTEMS MGT - Weir, Manuel, Snyder & Ranke
06.1994 - 11.1995
HR DEVELOPER - Vesco Oil, INC
05.1993 - 05.1994
BUSINESS ANALYST / HR -Downsized - EDS
02.1990 - 11.1999
Hope College - B.A., Business Administration & Communications Minor

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Heidi Paterson