Heidi Reger
Westborough,MA
Summary
I am a highly organized Client Service Assistant who possesses strong communication, problem-solving, and multitasking skills. I am skilled in building strong relationships with clients and my patient and providing quality service to both parties. I am an earnest individual who has extensive experience in the human services field providing support and guidance to individuals in need. I posses strong understanding of effectively working with people from diverse backgrounds and I am passionate about helping others access needed services. I have demonstrated the proven ability to work in a face-paced environment while multitasking various duties along with leading others. I am confident that these skills along with my experience would make me a valuable asset to your team.
Overview
18
18
years of professional experience
Work History
Client Services Assistant
Cummings School Of Veterinary Medicine At Tufts University
10.2021 - Current
- Assist clients with a multitude of tasks ranging from check-ins/check-outs, admit/discharge patients, update and request medical records, processing transactions, etc. along with many other front desk administrative duties
- Utilize active listening skills to identify client needs and provide appropriate, empathetic solutions specifically during euthanasia procedures
- Manage a team of 4+ employees when the role of shift lead is assigned to myself
- Reconcile cash drawer at the end of the night which includes identifying and resolving any discrepancies along with balancing total number of cash
Personal Care Attendant (PCA)
Private Home
06.2005 - Current
- Provide home care to young adult male with tasks that include but are not limited to: assistance in daily living activities such as dressing, grooming, bathing, toileting and medication management
- Manage patient's gastrostomy tube (GI Tube) by providing nutrition, hydration and medication through the tube along with maintaining its positioning and cleanliness
- Ensure clean personal areas and surfaces and prepare healthy meals to align with patient's nutritional needs
- Provide safe mobility support to help patient move around personal and public spaces
- Entertain, converse and read aloud to keep patient mentally alert
Education
Bachelor of Science - Nursing
Fitchburg State University
Fitchburg, MA05.2005
Skills
- Client/patient support and relations
- Relationship building and teamwork
- Active listening and client/patient advocacy
- Problem solving and attention to detail
- Employee training
- Cultural sensitivity
Timeline
Client Services Assistant
Cummings School Of Veterinary Medicine At Tufts University
10.2021 - Current
Personal Care Attendant (PCA)
Private Home
06.2005 - Current
Bachelor of Science - Nursing
Fitchburg State University
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