Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Reger

Westborough,MA

Summary

I am a highly organized Client Service Assistant who possesses strong communication, problem-solving, and multitasking skills. I am skilled in building strong relationships with clients and my patient and providing quality service to both parties. I am an earnest individual who has extensive experience in the human services field providing support and guidance to individuals in need. I posses strong understanding of effectively working with people from diverse backgrounds and I am passionate about helping others access needed services. I have demonstrated the proven ability to work in a face-paced environment while multitasking various duties along with leading others. I am confident that these skills along with my experience would make me a valuable asset to your team.

Overview

18
18
years of professional experience

Work History

Client Services Assistant

Cummings School Of Veterinary Medicine At Tufts University
North Grafton, MA
10.2021 - Current
  • Assist clients with a multitude of tasks ranging from check-ins/check-outs, admit/discharge patients, update and request medical records, processing transactions, etc. along with many other front desk administrative duties
  • Utilize active listening skills to identify client needs and provide appropriate, empathetic solutions specifically during euthanasia procedures
  • Manage a team of 4+ employees when the role of shift lead is assigned to myself
  • Reconcile cash drawer at the end of the night which includes identifying and resolving any discrepancies along with balancing total number of cash

Personal Care Attendant (PCA)

Private Home
Sudbury, MA
06.2005 - Current
  • Provide home care to young adult male with tasks that include but are not limited to: assistance in daily living activities such as dressing, grooming, bathing, toileting and medication management
  • Manage patient's gastrostomy tube (GI Tube) by providing nutrition, hydration and medication through the tube along with maintaining its positioning and cleanliness
  • Ensure clean personal areas and surfaces and prepare healthy meals to align with patient's nutritional needs
  • Provide safe mobility support to help patient move around personal and public spaces
  • Entertain, converse and read aloud to keep patient mentally alert

Education

Bachelor of Science - Nursing

Fitchburg State University
Fitchburg, MA
05.2005

Skills

  • Client/patient support and relations
  • Relationship building and teamwork
  • Active listening and client/patient advocacy
  • Problem solving and attention to detail
  • Employee training
  • Cultural sensitivity

Timeline

Client Services Assistant

Cummings School Of Veterinary Medicine At Tufts University
10.2021 - Current

Personal Care Attendant (PCA)

Private Home
06.2005 - Current

Bachelor of Science - Nursing

Fitchburg State University
Heidi Reger