Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidi Rocio Cuevas

Dalton,Georgia

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server

Cyra’s - Simple Goodness
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Crew Member

Five Guys
05.2020 - Current
  • Preparing hot food and allergies to serve
  • Maintaining an upbeat attitude and performance
  • Taking orders and working with money including cash and cards
  • Keeping my work station tidy throughout shifts
  • Handing upset or rowdy customers
  • Being able to stay calm during rush hours
  • Operating grills and fryers as well as cleaning both
  • Working unwanted shifts and coming in on holidays to help crew members and business needs

CSR

Animal Hospital Of Whitfield County
04.2022 - 07.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Education

Associate Of Applied Science - Radiology

Dalton State College
Dalton, GA

High School Diploma -

Dalton High School
Dalton, Georgia
05.2021

Skills

  • Time Management
  • Customer Service
  • Bilingual
  • Leadership
  • Communication
  • Adaptability
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • High-volume dining
  • Wine service
  • Team member support
  • Warm and Friendly
  • Adaptable and Flexible
  • Reliability

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Server

Cyra’s - Simple Goodness
07.2024 - Current

CSR

Animal Hospital Of Whitfield County
04.2022 - 07.2024

Crew Member

Five Guys
05.2020 - Current

High School Diploma -

Dalton High School

Associate Of Applied Science - Radiology

Dalton State College

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Heidi Rocio Cuevas