Heidi Rosenberger
Quakertown,PA
Summary
Dynamic Service Administrator at Glick Fire Equipment with a proven track record in enhancing customer satisfaction and streamlining service processes. Skilled in data entry and interdepartmental communication, I excel at meeting deadlines while fostering strong client relationships, contributing to increased business opportunities and operational efficiency. Highly dependable and eager to learn.
Overview
5
5
years of professional experience
Work History
Service Administrator
Glick Fire Equipment
Harleysville, PA
05.2020 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Organized and updated databases, records and other information resources.
Education
High School Diploma - None
Palisades High
Kintnersville, PA06.1988
Skills
- Customer service excellence
- Scheduling appointments
- Data entry
- Meeting deadlines
- Telephone etiquette
- Interdepartmental communication
- Highly dependable
- Eager to learn
- Quick learner
Timeline
Service Administrator
Glick Fire Equipment
05.2020 - Current
High School Diploma - None
Palisades High