Heidi Santolla
Coraopolis,PA
Summary
Proven track record of exceptional customer service and cash handling at North Park Lounge Cranberry, showcasing strong work ethic and multitasking abilities. Expert in leveraging verbal communication and problem resolution skills to enhance customer satisfaction and loyalty. Demonstrated ability to adapt, collaborate, and drive results, significantly contributing to team success and repeat business. A motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
North Park Lounge Cranberry
2021.01 - 2024.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked in other positions in the restaurant including but not limited to: takeout, hostess, bartender, barback, foodrunner, busser, food expo...
Cashier
Michaels Craft Store
2020.02 - 2021.01
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
North Allegheny High School
Wexford, PA06.2023
Skills
- Creative
- Safe Food Handling
- Strong Work Ethic
- Memory retention
- Service prioritization
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Problem Resolution
- Verbal Communication
Certification
Ramp. Certification - 2023-current
Timeline
Server
North Park Lounge Cranberry
2021.01 - 2024.05
Cashier
Michaels Craft Store
2020.02 - 2021.01
High School Diploma -
North Allegheny High School
Ramp. Certification - 2023-current
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