Heidi Sarmientos Diaz
Huntsville
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Assistant Manager
Slim Chicken
Huntsville
05.2024 - Current
- Assisting in managing daily operations and staff scheduling.
- Trained new employees on customer service standards and procedures.
- Assisting making sure shift leaders are meeting work expectations and
- Making sure the customers are highly satisfied , going above and beyond to meet customers expectations
- Managed customer service inquiries and complaints in a timely manner.
Mexican Restaurant
Las Trojas Cantina
Hazel Green
08.2022 - 09.2023
- Completed day-to-day duties accurately and efficiently
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Faith Covenant Academy
Huntsville, ALSkills
- Customer service
- Employee training
- Conflict resolution
- Communication skills
- Process improvement
- Problem solving
- Team motivation
- Ready to learn
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Slim Chicken
05.2024 - Current
Mexican Restaurant
Las Trojas Cantina
08.2022 - 09.2023
Faith Covenant Academy