Heidi Schiesher
Pecatonica,IL
Summary
Motivated and Reliable customer service representative eager to secure patient care coordinator position. Effectively listens and meets the needs of customers while providing a welcoming atmosphere. Organized and dependable while managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
Work History
Shelter Advocate
Remedies Renewing Lives
2022.10 - Current
- Gathered and documented pertinent case information.
- Exercised discretion, respected privacy and maintained confidentiality.
- Consulted with children, caregivers, schools and service providers to understand case parameters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
Middle School Teacher
Pecatonica Community Middle School
2005.06 - 2021.06
- Skillful in teaching and using numerous technology platforms
- Successful collaboration with administration and team members
- Proficient in Google Tools
- Able to review and administer new material
- Administered state testing; set goals to show growth
- Exceptional reading and writing skills
Education
Master of Arts - Teaching And Leadership
Saint Xavier University
Chicago, Illinois06.2009
Bachelor of Science - Elementary Education
Northern Illinois University
Dekalb, Illinois06.2004
Associate of Arts -
Rock Valley College
Rockford, Illinois06.2002
Skills
- Maintaining confidential files
- Customer Service
- Appointment Scheduling
- Complaint resolution
- Microsoft Office Suite
- Google Suite
- Dispute Resolution
- Customer Education
- Documentation
- Filing
- Clerical Support
- Recordkeeping strengths
- Problem-solving abilities
Timeline
Shelter Advocate
Remedies Renewing Lives
2022.10 - Current
Middle School Teacher
Pecatonica Community Middle School
2005.06 - 2021.06
Master of Arts - Teaching And Leadership
Saint Xavier University
Bachelor of Science - Elementary Education
Northern Illinois University
Associate of Arts -
Rock Valley College
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