Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Schneider

El Dorado Hills,CA

Summary

Accomplished Receptionist at Dbat Sports, excelled in organizational skills and phone etiquette, enhanced customer experience by efficiently directing visitors and managing appointments. At Rock Bottom Brewery, excelled in teamwork and communication, significantly improving dining area flow and guest satisfaction. Demonstrates a friendly, positive attitude, contributing to a welcoming environment for all guests.

Overview

1
1
year of professional experience

Work History

Receptionist

Dbat Sports
Windsor, CO
02.2024 - 07.2024
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Updated daily log book with information about visitors entering the premises.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.

Host

Rock Bottom Brewery
Loveland, CO
11.2023 - 02.2024
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Took reservations over phone and in person.
  • Assisted staff by serving food and beverages or bussing tables.

Education

High School Diploma -

Fossil Ridge
Fort Collins, CO
05-2024

Skills

  • Phone etiquette
  • Friendly, positive attitude
  • Organizational skills
  • Communication
  • Teamwork and collaboration

Timeline

Receptionist

Dbat Sports
02.2024 - 07.2024

Host

Rock Bottom Brewery
11.2023 - 02.2024

High School Diploma -

Fossil Ridge

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Heidi Schneider