Heidi Shea

• Developed strong relationships with customers through effective communication skills. Maintain positive professional demeanor.
• Handled high-pressure situations effectively by remaining calm and focused during peak rental times, allowing for the swift resolution of customer inquiries and concerns.
• Managed part time employees as needed.

• Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
• Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
• Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.

• Assist with creating IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
• Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
• Monitored students progress through daily assessments and documentation.

Provide support to individuals with mental health &/or developmental disabilities. Collaboration of services, Develop & implement treatment & crisis plans, Community integration, Skill building, CRMA tasks, Maintenance of MARs, Scheduling RSWs, Assist with interviewing, Assist with consumer budgeting, Maintenance of C.S. files, Transportation, Preparation of meals, Unit cleaning. Follow safety guidelines.