Heidi Shorts
Benson,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Owner
Kind of Etchy LLC
02.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Server
Boathouse Bar and Grill
07.2021 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant Manager
Tree House Tea Room and Gallery
04.2014 - 07.2022
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
Front of House Manager/ Special Events Server
Strip Steakhouse
07.2015 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff
Bartender
Fraternal Order of Eagles Aerie #1442
07.2009 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School -
Wellington High School
Community College -
Lorain Community College
Skills
- Customer relations
- Strong work ethic
- Staff training and development
- Guest relations
- Small business operations
- Sanitation standards
- Food safety compliance
- Cash handling
Hobbies and Interests
- Family
- Reading
- Cooking
- Travel
Timeline
Owner
Kind of Etchy LLC
02.2023 - Current
Server
Boathouse Bar and Grill
07.2021 - 11.2024
Front of House Manager/ Special Events Server
Strip Steakhouse
07.2015 - 07.2022
Server Assistant Manager
Tree House Tea Room and Gallery
04.2014 - 07.2022
Bartender
Fraternal Order of Eagles Aerie #1442
07.2009 - 09.2020
Community College -
Lorain Community College
High School -
Wellington High School
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