Heidi Silgalis
Summary
Dynamic utility player with a track record of leading progressively larger Corporate and Field Operations Organizations. Valuable liaison for interdepartmental communication, leveraging excellent communication skills and extensive expertise to drive operational performance, enhance productivity, and foster effective collaboration with cross-functional teams. Strong analytical skills and excels in mentoring and developing high-performing teams and leaders for complex, growing, and contracting organizations.
Overview
16
16
years of professional experience
Work History
Director of Corporate Operations
Redbox
06.2023 - Current
- Supervised company-wide operational strategies and policies for Fleet &Telecoms, Machine Support, Parts & Logistics, Deployment & Post Install Tasks, and Remanufacturing business units
- Identified and developed high-performing teams through mentorship, guidance, and professional growth opportunities
- Leveraged extensive field operations process knowledge to bridge gaps between field and corporate departments, fostering more efficient and effective strategic planning to implementation
- Successfully established an effective fleet monitoring program from scratch following discontinuation of support by the previous service provider, catering to 400+ fleet drivers and vehicles
- Developed national annual operating plan (AOP) in partnership with senior vice president.
Director of Field Operations
Redbox
04.2020 - 06.2023
- Supervised technical services teams for national field operations
- Partnered with business development team to pilot and expand service support business for multiple external customers, while maintaining internal business support levels, delivering 95% or greater uptime for clients
- Established a regional manager leadership program to supervise external client accounts, while maintaining internal regional leadership
- Implemented a process to allocate travel expenses by regional needs rather than equal distribution, resulting in a 15% cost savings and improved resource utilization.
- Evaluated and maintained proper staffing levels to meet and exceed customer needs
Regional Manager
Redbox
08.2010 - 04.2020
- Strategically partnered with peers, current, and former direct reports, and internal teams actively advancing internal business initiatives and programs
- Implemented comprehensive strategic vision to drive future growth while effectively executing tactical plans on a daily basis
- Planned, developed, and delivered presentations for bi-annual leadership conferences.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
District Manager
Swarovski
10.2008 - 11.2009
- In less than one year, oversaw growth of number of stores to 14 in seven-state Midwest territory previously consisting of only 9 stores.
- Motivated underperforming district to second best comp performance out of 17 districts
- Optimized district-wide payroll expenditures with savings of $30,000.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
- Implemented organizational changes to optimize efficiency and reduce costs on national scale
Education
Bachelor of Arts - Political Science
DePauw University
Greencastle, INContinuing Education, Integrated Marketing Communications And Organizational Behavior -
Northwestern University
Chicago, IL Six Sigma Global Institute
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Change Management
- Employee Development
Timeline
Director of Corporate Operations
Redbox
06.2023 - Current
Director of Field Operations
Redbox
04.2020 - 06.2023
Regional Manager
Redbox
08.2010 - 04.2020
District Manager
Swarovski
10.2008 - 11.2009
Bachelor of Arts - Political Science
DePauw University
Continuing Education, Integrated Marketing Communications And Organizational Behavior -
Northwestern University
Six Sigma Global Institute
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